Hi, I’m
Erica Hernandez
Lancaster
Summary
Dynamic salon manager with a proven track record at Regis Salon, excelling in team leadership and customer satisfaction. Expert in hair coloring and scalp treatments, I fostered a welcoming environment that boosted client retention. Committed to health Accomplished professional in compliance and performance evaluation, recognized for elevating service delivery and salon productivity. Expertise in analyzing performance metrics to implement effective operational changes. Focused on achieving high standards of service and efficiency through data-driven decision-making. Proven ability to enhance overall business performance.
Overview
30
years of professional experience
Work History
Super Cuts Salon Back lick RdLancaster
Cosmatologist
09.2022 - Current
Job overview
- Provided haircuts, coloring, and styling services to diverse clientele.
- Consulted clients to determine desired hairstyles and treatments.
- Maintained cleanliness and organization of salon workstations and tools.
- Recommended hair care products based on client needs and preferences.
- Managed appointment scheduling to optimize salon workflow.
- Engaged clients positively, fostering memorable experiences that encouraged repeat business.
- Assisted with bookkeeping, filing, and maintaining client records efficiently.
- Attended continuing education classes to remain current with industry trends.
Regis SalonPalmdale
Hair Salon Manager
02.2016 - 01.2020
Job overview
- Managed daily operations of high-traffic hair salon, ensuring efficiency and customer satisfaction.
- Scheduled appointments and coordinated team workflows to optimize service delivery.
- Oversaw inventory management, placing orders for supplies to maintain stock levels.
- Implemented marketing strategies that enhanced visibility and attracted new clients.
- Conducted performance evaluations, delivering constructive feedback to improve staff performance.
- Resolved customer complaints promptly, maintaining high service standards.
- Ensured compliance with health and safety regulations throughout salon operations.
- Maintained cleanliness of salon facility, ensuring a welcoming environment for clients.
Intrigue SalonLancaster
Salon Manager
10.2012 - 06.2015
Job overview
- Supervised staff to deliver high-quality customer service in busy salon environment.
- Managed daily operations, including appointment scheduling and inventory control.
- Developed efficient staff schedules to enhance salon workflow.
- Implemented inventory management systems for supplies and products.
- Conducted regular performance evaluations to assess team member contributions.
- Opened salon daily by preparing registers, counting totals, and organizing supplies.
- Facilitated meetings to communicate sales goals and celebrate salon achievements.
- Resolved guest complaints promptly to ensure customer satisfaction.
Wild Oats MarketSanta Momica
Assistant Front End Manager
08.1998 - 02.2002
Job overview
- Supervised front end operations, enhancing efficiency in customer service delivery.
- Managed scheduling and staffing to align with peak demand periods.
- Resolved customer inquiries and complaints through effective communication techniques.
- Conducted regular audits of cash registers to ensure accuracy and compliance.
- Collaborated with management to optimize front end processes and workflows.
- Enforced safety regulations for employees during daily operations.
Co Opportunity Health food StoreSanta Monica
Coffee Shop Worker
12.1995 - 04.1997
Job overview
- Prepared and served various coffee beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of coffee shop environment for optimal operations.
- Operated espresso machines and ensured equipment functioned at peak performance.
- Managed cash register operations and processed transactions with efficiency.
- Trained new staff on coffee preparation techniques and customer service protocols.
- Cleaned work areas, equipment, utensils, dishes, and silverware to uphold hygiene standards.
Education
Lancaster Beauty SchoolLancaster, CA
State of California Cosmotalogy License from Beeuty And Health
05-2013
Santa Monica High SchoolSanta Monica
High School Diploma
06-1995
Skills
- Hair coloring and scalp treatments
- Customer consultation and recommendations
- Appointment scheduling and inventory management
- Team leadership
- Cash handling
- Client record management
- Health compliance
- Performance evaluation
- Hair styling
- Professional ethics
Timeline
Cosmatologist
Super Cuts Salon Back lick Rd
09.2022 - Current
Hair Salon Manager
Regis Salon
02.2016 - 01.2020
Salon Manager
Intrigue Salon
10.2012 - 06.2015
Assistant Front End Manager
Wild Oats Market
08.1998 - 02.2002
Coffee Shop Worker
Co Opportunity Health food Store
12.1995 - 04.1997
Lancaster Beauty School
State of California Cosmotalogy License from Beeuty And Health
Santa Monica High School
High School Diploma
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