Erica Hanson
Surrey,BC
Summary
Accomplished Store Manager Trainer at Starbucks, I excel in developing high-performing teams through comprehensive training programs and effective coaching. Leveraging skills in customer engagement and staff scheduling, I've significantly enhanced store performance and employee satisfaction. My approach emphasizes teamwork, problem-solving, and a commitment to excellence, driving notable improvements in operational efficiency.
Overview
15
15
years of professional experience
Work History
Store Manager Trainer
Starbucks
01.2014 - Current
- Lead a comprehensive training program for new store managers, resulting in improved performance and faster onboarding for both internal and external candidates.
- Coach new managers through challenging situations involving employee relations or conflict resolution techniques.
- Develop situational leadership skills with Assistant Store Managers across multiple districts.
- Provided coaching and support, assisting and supporting partners in sales driving, customer service, and cleanliness.
Store Manager
Starbucks Coffee Company
09.2009 - Current
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with leadership partners, sharing pertinent information about store performance and requesting support when needed.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Diploma - Marketing Management
Kwantlen Polytechnic University
Surrey, BC12.2006
Skills
- Store operations
- Coaching and Mentoring
- Compliance Management
- Customer Engagement
- Teamwork and Collaboration
- Problem-Solving
- Organizational Skills
- Adaptability and Flexibility
- Self Motivation
- Decision-Making
- Effective Communication
- Active Listening
- Critical Thinking
- Documentation and Recordkeeping
- Professionalism
- Employee Relations
Languages
English
Native or Bilingual
Timeline
Store Manager Trainer
Starbucks
01.2014 - Current
Store Manager
Starbucks Coffee Company
09.2009 - Current
Diploma - Marketing Management
Kwantlen Polytechnic University
Similar Profiles
Megan ShupeMegan Shupe
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Ryan VictoriaRyan Victoria
Barista at StarbucksBarista at Starbucks
Railyn O'ConnorRailyn O'Connor
Barista at StarbucksBarista at Starbucks
ANURADHA SHARMAANURADHA SHARMA
Senior Barista at StarbucksSenior Barista at Starbucks
Khushi DhillonKhushi Dhillon
Volunteer at Bear Creek TrainsVolunteer at Bear Creek Trains