Summary
Overview
Work History
Education
Skills
Certification
Additional Highlights
Timeline
Generic

Erica Hansen

South Lake Tahoe

Summary

Creative and detail-oriented professional with a Bachelor's in Graphic Design and a strong background in marketing, content creation, and team leadership.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Coordinator

Vacasa
South Lake Tahoe
06.2024 - Current
  • Lead a 17-person cross-functional team, managing scheduling, workflow, and performance to achieve quality and efficiency goals.
  • Implement process improvements to streamline operations, enhance productivity, and improve customer satisfaction.
  • Oversee quality control inspections, ensuring brand standards are met and projects are completed on time.
  • Resolve operational challenges quickly, using creative problem-solving to maintain smooth service delivery.
  • Manage resources and inventory to support team efficiency and meet project timelines.

Onboarding Coordinator

Vacasa
South Lake Tahoe
02.2019 - 02.2023
  • Managed the onboarding process for new clients, including documentation review, data entry, and system setup.
  • Produced and optimized property listings with high-quality photography, image editing, and SEO-focused descriptions.
  • Coordinated with multiple departments to align timelines and deliverables for new home launches.
  • Led weekly team updates to track project progress and address any operational challenges.
  • Facilitated communication between departments to streamline onboarding processes.

Education

B.A. - Graphic Design

Southern New Hampshire University
04-2021

A.A. - Business

University of Nevada, Reno
01.2010

Skills

  • Adobe Creative Suite
  • Data entry
  • Team collaboration
  • Creative problem solving
  • Time management
  • Document management

Certification

HubSpot Academy Certified - Social Media Certification, 01/01/20 - 12/31/22

Additional Highlights

  • Team Leadership & Staff Management
  • Process Improvement & Organizational Skills
  • Client Relations & Customer Service
  • Digital Marketing & Ad Campaign Management
  • Time Management & Remote Work Efficiency

Timeline

Lead Coordinator

Vacasa
06.2024 - Current

Onboarding Coordinator

Vacasa
02.2019 - 02.2023

B.A. - Graphic Design

Southern New Hampshire University

A.A. - Business

University of Nevada, Reno

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Erica Hansen