Erica Hagel
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals to help everyone involved. I'm also familiar with creating positive and memorable experiences for customers through events, and interactions. As well as a conscientious leader who enjoys connecting with people and promoting positive change.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Lead
Hillberg & Berk
09.2023 - Current
- Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Looked over payroll to make sure we were withing budget guidelines in an organized matter.
Client Ambassador/ Key Holder
Hillberg & Berk
10.2021 - 09.2023
- Greet customers and clients to create welcoming atmosphere.
- Engage with customers in conversation to offer hospitality, and engender trust.
- Promote good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assists the team with operational policies and procedures to drive services.
- Oversees store operations by counting cash drawers, reviewing equipment and ordering store stock.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Coach
BATL
02.2022 - 04.2023
- Utilized positive communication to encourage team and promote integrity and respect.
- Collaborated with other coaches to create and execute game plans.
- Offered constructive feedback to clients to help reach goals.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Taught players how to play specific game plays in order to build confidence, and trust within themselves and the coaches.
- Analyzed and evaluated individuals performance to identify areas of improvement.
Front Desk Receptionist
Ptarmigan Inn
04.2019 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
Bartender/Server
Sunnybrook Restaurant And Bar
03.2017 - 04.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Arts - Language And Literacy Education
University of Calgary
Calgary, ABHigh School Diploma -
Warburg School
Warburg, AB06.2018
Skills
- Group Leadership
- Communication Abilities
- Hospitality Service
- Conflict and Complaint Resolution
- Punctual
- Fast Learner
Certification
ProServe
References
Patricia Heaton, Manager, Sunnybrook
(867) 621-0051 - Patricia.sareenee@gmail.com
Terry Rowe, Manager, Ptarmigan Inn
(867) 874-6781 - manager@ptarmagininn.com
Erin Brereton, Manager, BATL
(403) 479-0357 - ebrereton84@gmail.com
Timeline
Store Lead
Hillberg & Berk
09.2023 - Current
Coach
BATL
02.2022 - 04.2023
Client Ambassador/ Key Holder
Hillberg & Berk
10.2021 - 09.2023
Front Desk Receptionist
Ptarmigan Inn
04.2019 - 08.2019
Bartender/Server
Sunnybrook Restaurant And Bar
03.2017 - 04.2019
Bachelor of Arts - Language And Literacy Education
University of Calgary
High School Diploma -
Warburg School
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