Erica Gonzalez
Mississauga
Summary
Dedicated customer-service professional with a background in Learning & Development and wellness. Known for integrity, empathy, and creating positive, welcoming experiences for every client. Looking to bring a calm, service-minded presence to a seasonal role at the One of a Kind Show.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Development Coordinator
WellnessLiving
11.2021 - Current
- Develop engaging e-learning courses on soft skills, customer service best practices, and software training, ensuring clear communication and an excellent learner experience.
- Lead collaborative projects with internal teams to create training materials, demonstrating strong teamwork, adaptability, and attention to detail.
- Deliver e-training sessions for new and current employees, using patience, clarity, and relationship-building skills to support diverse learners.
- Contribute to specialized projects that enhance workflow and employee development, showcasing problem-solving, reliability, and a service-oriented mindset.
Customer Service and Demo Representative
Freelance
09.2019 - 12.2020
- Represented brands like Giddy Yo and Lee’s Ghee at major trade shows, including the Toronto Health Expo and the One of a Kind Show, engaging hundreds of customers daily.
- Educated visitors on product benefits, product-making processes, and ingredient quality, delivering clear, friendly, and informative demonstrations.
- Provided product samples while creating a positive, welcoming experience that encouraged conversation, interest, and sales.
- Answered customer questions with professionalism and enthusiasm, building rapport quickly and helping individuals find products suited to their preferences.
Community Relations Specialist
Lululemon Athletica
11.2018 - 01.2020
- Represented WellnessLiving at community events in partnership with lululemon, engaging with attendees and sharing brand values, culture, and product knowledge.
- Built strong community relationships by connecting authentically with customers, answering questions, and helping generate interest that supported overall sales goals.
- Supported training for new employees, introducing them to company values, customer-service standards, and best practices for representing partner brands.
- Assisted with seasonal onboarding by guiding new staff, ensuring smooth integration into team culture, and contributing to a positive, service-oriented environment.
Education
Master of Adult Education & Community Development -
University of Toronto
TorontoSkills
- Customer Service
- Problem Solving
- Communication Skills
- Time Management
- Team Leadership
- Service Improvement
- Conflict Resolution
- CRM Software
Languages
Spanish
Professional Working
English
Native or Bilingual
Certification
- Certificate of Culinary Nutrition - Academy of Culinary Nutrition
Timeline
Development Coordinator
WellnessLiving
11.2021 - Current
Customer Service and Demo Representative
Freelance
09.2019 - 12.2020
Community Relations Specialist
Lululemon Athletica
11.2018 - 01.2020
Master of Adult Education & Community Development -
University of Toronto