Erica Gonzales
Riverside
Overview
7
7
years of professional experience
Work History
Customer Service Representative (Receptionist)
Caliber Collision
Santa Ana
10.2022 - 01.2023
- Managed front desk operations and provided excellent customer service to visitors.
- Coordinated appointment scheduling for staff and ensured efficient office flow.
- Assisted clients with inquiries, addressing concerns promptly and professionally.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Organize documentation for upcoming tasks.
- Managed operations involving tow trucks.
- Coordinated with enterprise to facilitate vehicle return process.
Customer Service Representative
Walmart
Irvine
09.2019 - 05.2021
- Assisted customers with meat selection and product inquiries daily.
- Maintained cleanliness and organization of meat display cases regularly.
- Stocked inventory and rotated products to ensure freshness continuously.
- Collaborated with team members to manage daily meat department tasks efficiently.
- Monitored product quality and reported any issues to management promptly.
- Ordered additional supplies when necessary to maintain adequate levels of inventory.
- Stocked shelves with fresh meats, ensuring proper storage of products.
- Assisted in the development of promotional displays using attractive presentation techniques.
- Ensured that all products met local health codes before being put out for sale.
- Participated in weekly meetings with management team to discuss strategies for increasing sales.
- Trained new staff members on store policies, procedures, and job duties.
- Checked products for temperature and expiration dates to maintain consumer safety.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Data Entry Clerk
Belshire Environmental
Foothill Ranch
12.2018 - 02.2019
- Draft facility maps
- Verifying data submitted by field personnel
- Entering Data
- Direct incoming calls
- Responding to emails
- Work with pdf files
- Filing
Wire Auditor (Treasury Department)
Stearns Lending
Santa Ana
07.2017 - 08.2017
- Auditing a documents for accuracy
- Verifying issuing agents
- Responding to emails
- Document any error in notepad
- Approving or Holding Collaterals
- Help other employees with questions
Data Entry/File Clerk
Deutsche Bank
Santa Ana
09.2015 - 05.2017
- Held confidential information
- Lead/Supervisor
- Caculating Data
- Operator: Phones, printer, scanner
- Pulling Requested Files
- Sorting Alphabetical/ Numerical
- Auditing
Education
Vocational School Certificate - Medical Billing & Coding
U.E.I College
Anaheim, CA08-2011
High School Diploma -
Vista Del Lago High School
Moreno Valley, CA06-2007
Some College (No Degree) -
Santa Ana College
Santa Ana, CASkills
- Payment processing
- Appointment scheduling
- Attention to detail
- Time management
- Inventory management
- Training new staff
- Customer service
- Document organization
- Customer relationship management
- Coaching strategies
- Leadership development
- Mentoring
- Reliability
- Organizational skills
- Supervisor
- Positive and professional
- Information security
- Order processing
- Decision-making
- Proofreading
- Multi-line telephone operations
- Adaptive team player
- Inbound and outbound calling
- Lead generation
- Filing
- Microsoft outlook
- Data entry accuracy
Languages
Spanish
Limited
Affiliations
- Basketball Coach (Volunteer)
- Assistant Basketball Coach (Volunteer)
- Team Mom for Basketball
Timeline
Customer Service Representative (Receptionist)
Caliber Collision
10.2022 - 01.2023
Customer Service Representative
Walmart
09.2019 - 05.2021
Data Entry Clerk
Belshire Environmental
12.2018 - 02.2019
Wire Auditor (Treasury Department)
Stearns Lending
07.2017 - 08.2017
Data Entry/File Clerk
Deutsche Bank
09.2015 - 05.2017
Vocational School Certificate - Medical Billing & Coding
U.E.I College
High School Diploma -
Vista Del Lago High School
Some College (No Degree) -
Santa Ana College