Erica Genaille
Kingston,ON
Summary
Empathetic professional with hands-on experience providing quality psychological services to children and adults. Skilled in identifying, assessing mental health and emotional issues. Experienced in working with clients from diverse cultural and religious backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Soldier
Canadian Forces
02.2019 - 02.2021
- Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
- Excelled in specialized training courses to enhance technical expertise in specific military operations areas.
- Performed as a fire team member during situational training exercises and infantry-dismounted battle drills.
- Prepared and submitted personnel, ordnance and operational reports.
- Cultivated positive relationships with local communities while deployed, fostering mutual respect and cooperation during missions.
- Dealt with inter-company conflicts to remove obstacles to troop readiness.
- Promoted a culture of accountability by enforcing strict adherence to military standards and protocols.
Manager of Operations
Mountain Wearhouse
04.2017 - 01.2019
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Daycare Owner/Operator
Owner Operated
01.2007 - 01.2012
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Monitored children closely via observation aimed at identifying areas to improvement children engagement in leaning through play.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annually.
- Maintained accurate accounting of tuition and operating reports.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Continuously sought ways to improve the daycare center''s services and offerings by staying current with industry trends, attending conferences and workshops, and networking with fellow childcare professionals.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Education
Bachelor of Arts - Behavioural Psychology
St Lawrence College
Kingston, ON06.2025
Certificate - Behavioural Psychology Certificate Stream
St Lawrence College
Kingston, ON04.2020
Skills
- Conflict Resolution
- Team Collaboration
- Child development
- Parent Communication
- Hiring and Onboarding
- Goal Setting
- Secure Communication
- Strategic Thinking
- De-Escalation Techniques
- Psychosocial Support
- Multicultural Competence
- Substance abuse awareness
- Behavioral Management
- Motivational Interviewing
- Crisis Response
- Building rapport
Languages
English
Full Professional
Certification
- Non-Violent Crisis Training - 2024-2025
Timeline
Soldier
Canadian Forces
02.2019 - 02.2021
Manager of Operations
Mountain Wearhouse
04.2017 - 01.2019
Daycare Owner/Operator
Owner Operated
01.2007 - 01.2012
Bachelor of Arts - Behavioural Psychology
St Lawrence College
Certificate - Behavioural Psychology Certificate Stream
St Lawrence College
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