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Open To Work
Erica Foisy
Sparwood,BC
Work Preference
Summary
Organized and dependable candidate with a proven ability to manage multiple priorities while maintaining a positive attitude and a willingness to take on additional responsibilities to achieve team goals. Experienced in office management and administration, adept at optimizing productivity, efficiency, and service quality across various environments. Recognized as a trusted support specialist and team leader, I seamlessly integrate advanced organizational, technical, and business expertise to drive operational excellence. Highly dependable, ethical, and reliable, I am a leader who combines strong organizational, technical, and business acumen. I work effectively with cross-functional teams to ensure operational and service excellence.
Overview
13
13
years of professional experience
Work History
Office Manager
RW Hot Shot Service Inc.
09.2010 - 07.2023
- Streamlined office operations by implementing efficient scheduling and resource allocation practices.
- Managed vendor relationships to ensure timely delivery of supplies and services.
- Ran Dispatch during work hours (9am-5pm) and occasionally on a 24/7 basis when needed.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Trained and mentored new administrative staff, fostering professional development.
- Reviewed vendor contracts regularly, negotiating terms to reduce operational costs.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Implemented process improvements that reduced operational delays and increased output consistency.
- Directed operational strategies to enhance team productivity and workflow efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
The Fernie Academy
Fernie06-2012
Skills
- Strong organizational abilities
- Payroll management
- Building professional connections
- Calendar management
- Strategic team guidance
- Effective team leadership
- Financial reporting
- Strategic decision-making
- Meticulous attention to detail
- Proficient in task management
- Analytical problem-solving
- Consistent reliability
- Effective verbal communication
- Adaptability to change
- Detailed account reconciliation
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be a voice, not an echo.
Unknown
Timeline
Office Manager
RW Hot Shot Service Inc.
09.2010 - 07.2023
High School Diploma -
The Fernie Academy