Erica Fitzgerald
Apple Valley
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrell
Victorville
01.2016 - Current
- Provided friendly and efficient service to guests in a fast-paced environment.
- Took customer orders accurately and relayed them to the kitchen staff.
- Ensured cleanliness and organization of dining areas throughout service shifts.
- Managed multiple tables while maintaining high levels of guest satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted customers, answered questions, and recommended specials to increase profits.
Bartender Supervisor
Marie Callender's
Victorville
06.2010 - 01.2023
- Supervised daily bar operations at a popular family dining establishment.
- Trained new bartenders on drink preparation and customer service standards.
- Managed inventory levels and ordered supplies to ensure bar readiness.
- Ensured compliance with health and safety regulations in bar area.
- Monitored daily sales transactions to ensure accuracy.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Coached staff on strategies to enhance performance and improve customer relations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Explained goals and expectations required of trainees.
Education
Certified Phlebotomist - Phlebotomist
Concorde Career College
Ontario, CA 01.2009 - 03.2009
Skills
- Customer service
- Order management
- Cash handling
- POS operation
- Training staff
- Customer relationship management
- Issue resolution
- Effective communication
- Team collaboration
- Time management
- Attention to detail
- Multitasking and organization
- Exceptional customer service
- Strong work ethic
- Professional appearance
- Shift management
Affiliations
I am The San Bernardino Sheriffs Rodeo Queen Director. This position allows me to help and support young ladies in the rodeo world. It has expanded my leadership skills, task management, and being more adaptive to a constant challenging environment.
Certification
Certified phlebotomist
Accomplishments
I have multiple awards and buckles in rodeo events like barrel racing and breakaway roping, horse showing. FFA and 4-H.
References
References available upon request.
Timeline
Server
Cracker Barrell
01.2016 - Current
Bartender Supervisor
Marie Callender's
06.2010 - 01.2023
Certified Phlebotomist - Phlebotomist
Concorde Career College
01.2009 - 03.2009