Erica Fabarebo
Sherwood Park,AB
Summary
Results-oriented Business Analyst with expertise in proactively adapting to changing business needs and priorities. Skilled in implementing operational assessments and conducting comprehensive functional requirements analysis for organizations of all sizes.
Overview
8
8
years of professional experience
Work History
Business Analyst
Global Stride Consulting
, Canada
04.2024 - Current
- Used interviews, observation, workshops, and shadowing techniques to gather and comprehend business requirements.
- Closely worked with stakeholders to ensure comprehensive understanding and accurate documentation of business requirements for seamless collaboration with the development team.
- Streamlined calendar coordination, ensured confidentiality of information, and produced reports and presentations for executive level meetings.
- Facilitated communication and aligned project goals and requirements between business stakeholders and technical team.
- Contributed to User Acceptance Testing (UAT) process by assisting in the validation of the final product against specified requirements.
- Generated reports and dashboards to assist stakeholders in making informed decisions.
- Supported project managers by tracking project progress, managing risks, and ensuring project deliverables.
- Worked closely with product Marketing to drive successful implementation of go-to-market strategies, ensuring seamless execution.
- Created detailed functional requirements, user stories, and use cases for project documentation.
Treasury Sales Analyst
Wema Bank PLC
, Nigeria
03.2022 - 02.2024
- Proactively managed and processed investment inquiries from existing and potential clients, fostering strong business relationships and ensuring a high level of customer satisfaction.
- Processed account opening documentation and facilitated onboarding for Financial Institutions and High Net Worth individuals, ensuring accurate and timely completion of all requirements.
- Created and optimized SQL queries to fulfill data and reporting needs, extracting, manipulating, and analyzing information to support business decisions.
- Developed dynamic dashboards using PowerBI to enable stakeholders to swiftly recognize and analyze significant trends, driving informed decision-making.
- Utilized various data sources to extract payment information and generate comprehensive periodic reports, ensuring accuracy and adherence to deadlines.
- Conducted Excel-based analysis and reporting using advanced functions like VLOOKUP and Pivot Tables, delivering actionable insights to support business operations.
- Researched and analyzed external market developments and their impact on foreign currencies and investment strategies, informing sales and investment decisions.
- Negotiated favorable fixed deposit investment opportunities, contributing to increased LCY and FCY fund levels.
- Explained complex investment policies to clients, enhancing their understanding and confidence in the company's offerings.
- Prepared investment certificates using Excel-based Investment Calculators and Microsoft Word, ensuring accurate and professional documentation.
- Conducted daily performance and portfolio analysis using Excel, monitoring inflows and outflows to provide regular updates on financial performance.
- Coordinated quarterly performance review sessions utilizing Power BI, Excel, and SQL, visually presenting company performance and identifying key areas for improvement.
Office Administrator/ Customer Service Representative
Globacom
, Nigeria
03.2018 - 01.2022
- Handled customer inquiries promptly and satisfactorily, while also providing relevant information. Ensured that issues were resolved effectively. Proactively contacted customers for follow-up and to gather feedback on our offerings.
- Identified and addressed customer-reported technical issues encompassing software, hardware, and network difficulties; offered clear step-by-step guidance for troubleshooting purposes.
- Ensured accuracy and relevancy of support by continuously updating knowledge on company's offerings.
- Provided support to customers for software installation, configuration, and updates
- Organized and developed materials for employee training programs and seminars.
- Documented customer interactions, issues reported, and solutions provided by logging them into the company's CRM or ticketing system.
- Collaborated with specialized departments to resolve challenging problems
- Contributed to the growth of revenues through identifying potential upselling and cross-selling opportunities
- Oversaw and ensured constant availability of office supplies through effective management.
Administrative Assistant
Siegener Sabithos Nigeria Limited
, Nigeria
04.2016 - 11.2017
- Successfully oversaw daily operations while ensuring optimal utilization of office resources
- Maintained well-organized records and files in both physical and electronic formats
- Served as the primary liaison for all internal and external communication activities, including phone support, email responses, and correspondence management
- Ensured accurate preparation and management of daily, monthly, quarterly, and annual reports.
- Ensured availability of Office Supplies through effective management of replenishment process
- Coordinated and prepared documents for staff training sessions and workshops.
Education
Certificate of Technical Studies - Business Analysis
10alytics
10-2023
Bachelor of Arts -
University of Benin
Benin, Nigeria10-2015
Skills
- Product Backlog Development
- Scrum Software Development
- Product journey Mapping
- User Acceptance Testing
- Data Analysis
- Business Analysis
- Modelling and Visualizations
- Team Collaboration
- Time Management
- Problem Solving
- Effective Communication
- Negotiation
- Presentation
Personal Information
Maiden Name: Oboh
Timeline
Business Analyst
Global Stride Consulting
04.2024 - Current
Treasury Sales Analyst
Wema Bank PLC
03.2022 - 02.2024
Office Administrator/ Customer Service Representative
Globacom
03.2018 - 01.2022
Administrative Assistant
Siegener Sabithos Nigeria Limited
04.2016 - 11.2017
Certificate of Technical Studies - Business Analysis
10alytics
Bachelor of Arts -
University of Benin
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