Summary
Overview
Work History
Timeline
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ERICA EDWARDS

Clinton,ON

Summary

As a highly skilled customer service professional with over 10 years of experience, I am excited to bring my expertise to a new organization. Throughout my career, I have consistently demonstrated exceptional communication skills, a strong work ethic, and a dedication to providing excellent customer service.

I have developed strong communication and problem-solving skills that have allowed me to thrive in various customer-facing roles. With a proven track record of providing exceptional service and creating positive client relationships, I am highly adaptable and able to handle challenges with ease. My passion for helping others and my ability to work well in a fast-paced team environment make me a valuable asset in any customer service role.

Overview

8
8
years of professional experience

Work History

Manufacturing Production Associate

Jokey North America Inc
10.2023 - 03.2024
  • Enhanced production efficiency by implementing lean manufacturing principles and optimizing workflow processes.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Maintained a clean and organized work environment, promoting safety and productivity.

Gift Shop Associate

Sunwapta Falls Rocky Mountain Lodge
04.2023 - 10.2023
  • Efficiently operated cash register to process payments
  • Provided product knowledge to customers regarding gift shop items
  • Handled incoming shipments and organized stockroom accordingly
  • Assisted customers in locating desired items throughout the store quickly and efficiently
  • Performed opening and closing procedures according to established guidelines.

Front Store Clerk

The Northwest Company
02.2022 - 02.2023
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Traveled to different parts of Canada on behalf of The NorthWest Company
  • Working at different store locations when needed.

Front Store Clerk

Rexall pharmacy
11.2018 - 02.2022
  • Performed opening and closing procedures, such as checking out customers, counting cash register, restocking, and maintaining cleanliness of the store.

Front Desk Receptionist

Bedford Hotel
01.2016 - 11.2018
  • Helped customers locate merchandise and answered questions about products
  • Assisted customers over telephone and in-person regarding store operations, products and promotions.

Timeline

Manufacturing Production Associate

Jokey North America Inc
10.2023 - 03.2024

Gift Shop Associate

Sunwapta Falls Rocky Mountain Lodge
04.2023 - 10.2023

Front Store Clerk

The Northwest Company
02.2022 - 02.2023

Front Store Clerk

Rexall pharmacy
11.2018 - 02.2022

Front Desk Receptionist

Bedford Hotel
01.2016 - 11.2018
ERICA EDWARDS