Erica Desy
Welland,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
HSW
ParaMed Home Health Care
06.2022 - 02.2024
- Contributed to interdisciplinary team meetings by sharing insights into clients'' psychosocial needs and suggesting appropriate support strategies.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients in maintaining their physical fitness through encouragement, gentle exercise guidance, and support during ambulation or transfer activities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
- Promoted independence among patients by developing individualized care plans that focused on their unique needs and abilities.
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
Receptionist
Honda
10.2019 - 03.2021
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled cash transactions and maintained sales and payments records accurately.
House Keeper
St. Charles Village
01.2022 - 09.2019
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Assisted in training new hires on company procedures and expectations, helping build a cohesive and efficient team.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Met established regulatory and organizational guidelines mandating cleanliness.
- Maintained open communication channels with supervisors regarding task progress, potential issues, or suggestions for improvement.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
Education
High School Diploma -
Notre Dame College School
06.2017
Skills
- Remote Office Availability
- Microsoft Word
- Multi-line telephone operation
- Office Administration
- Inventory Replenishment
- Staff Training
- Caring Companionship
- COVID-19 Safety Policies
- Cannsell Certified
- CPR Certification
Languages
English
Native or Bilingual
Timeline
HSW
ParaMed Home Health Care
06.2022 - 02.2024
House Keeper
St. Charles Village
01.2022 - 09.2019
Receptionist
Honda
10.2019 - 03.2021
High School Diploma -
Notre Dame College School
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