Erica Cruz
Brampton,Canada
Summary
Dedicated professional with over 3 years of experience in customer service, retail, and administrative functions. Track record of achieving service excellence and adapting to high-pressure environments. Skilled in front desk management, visual merchandising, and building client rapport. Currently engaged in studies in Tourism and Hospitality – Flight Services, committed to enhancing guest satisfaction and professionalism.
Overview
3
3
years of professional experience
Work History
Desk Clerk
Pan Am Centre – City of Toronto
Scarborough, ON
02.2024 - Current
- - Provided seamless front desk service including guest check-ins and inquiries
- - Resolved concerns with professionalism, showcasing excellent problem-solving abilities
Clerk
Seneca Polytechnic – Newnham Campus
Toronto, ON
02.2024 - Current
- - Maintained accurate records and organized documentation to support campus operations
- - Collaborated cross-functionally to improve workflow and team productivity
Sales Associate
Aerie
Brampton, ON
03.2022 - 05.2025
- - Delivered outstanding customer service and built lasting client relationships
- - Executed visual merchandising strategies to boost sales and brand visibility
- - Supported inventory management, minimizing shrink and optimizing stock flow
Personal Support Worker (PSW)
Willows Estate
Aurora, ON
02.2023 - 12.2023
- - Assisted residents with daily living activities, ensuring dignity and comfort
- - Monitored and documented patient health changes, communicating effectively with staff
Education
Diploma - Tourism & Hospitality – Flight Services
Seneca Polytechnic College – Newnham Campus
04.2025
Ontario Secondary School Diploma (OSSD) - undefined
Notre Dame Catholic Secondary School
Brampton, ON06.2021
Skills
- Customer service and client focus
- Communication and interpersonal skills
- Sales and product expertise
- Visual merchandising and trend awareness
- POS operation and cash handling
- Reliability and adaptability
- Proactive thinking and multitasking
- Diversity and inclusion awareness
- Team collaboration and leadership
- Problem solving and conflict resolution
Languages
French
Limited Working
Timeline
Desk Clerk
Pan Am Centre – City of Toronto
02.2024 - Current
Clerk
Seneca Polytechnic – Newnham Campus
02.2024 - Current
Personal Support Worker (PSW)
Willows Estate
02.2023 - 12.2023
Sales Associate
Aerie
03.2022 - 05.2025
Ontario Secondary School Diploma (OSSD) - undefined
Notre Dame Catholic Secondary School
Diploma - Tourism & Hospitality – Flight Services
Seneca Polytechnic College – Newnham Campus