Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erica Courey

Wainwright,AB

Summary

Creative Business Owner with exceptional background spent in the health and fitness industry. Proven leader with an energetic demeanor and works successfully in demanding or stressful environments. Passionate about helping others with a willingness to work hard to reach my goals.

Overview

14
14
years of professional experience

Work History

Fitness Studio Owner

Self Employed Services
01.2016 - Current
  • Stayed current on industry trends to continually evolve the studio''s offerings and maintain its competitive edge in the market.
  • Streamlined booking processes to improve customer satisfaction and increase overall efficiency.
  • Collaborated with local business owners to host workshops and events, expanding the studio''s offerings and engaging the community.
  • Oversaw financial management tasks such as budgeting, accounting, payroll processing, and invoicing.
  • Evaluated and adjusted pricing structures to remain competitive while maintaining profitability for the business.
  • Provided exceptional customer service, addressing concerns promptly and maintaining open lines of communication.
  • Managed daily operations for a seamless client experience, ensuring a professional and welcoming environment.
  • Organized schedules for classes, workshops, and private sessions to accommodate diverse client needs while maximizing studio usage.
  • Utilized social media platforms effectively for increased brand awareness and visibility among potential clients online communities.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Assistant Bar Manager

The Park And Trestle
09.2015 - 03.2019
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
  • Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
  • Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
  • Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
  • Boosted revenue by developing promotional events and cultivating relationships with local vendors for cross-promotional opportunities.
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.

Head Life Guard

Nova Scotia Lifesaving Society
01.2010 - 08.2014
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Trained and managed team of lifeguards on pool safety and risk management protocols.
  • Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
  • Enhanced swimmer safety by enforcing pool rules and regulations consistently.
  • Advanced personal professional development participated in advanced lifesaving courses, such American Red Cross Lifeguard Instructor certification course.
  • Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.

Education

High School Diploma -

Sir John A Macdonlad High School
Halifax, NS
06.2010

Skills

  • Business Management
  • Customer Service
  • Coaching and Mentoring
  • Social Media Marketing

Languages

English
Native or Bilingual

Timeline

Fitness Studio Owner

Self Employed Services
01.2016 - Current

Assistant Bar Manager

The Park And Trestle
09.2015 - 03.2019

Head Life Guard

Nova Scotia Lifesaving Society
01.2010 - 08.2014

High School Diploma -

Sir John A Macdonlad High School

Similar Profiles

CREATE PROFILE
Erica Courey