Erica Cornell
Toronto,Canada
Summary
Motivated worker with 4 years of experience in hospitality, specializing in customer service, team leadership and event coordination. Proficient in Microsoft Office and Oracle Hospitality OPERA, skilled at multitasking and problem-solving to elevate guest experiences. Committed to fostering a collaborative environment and driving operational excellence for seamless service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Apollo Cinema
03.2022 - 11.2023
- Supervised 12 staff, resolving conflicts, optimizing schedules for smooth operations.
- Directed large events, boosting customer satisfaction and brand visibility.
- Implemented inventory systems, managed finances, enhancing operational efficiency.
- Facilitated local business collaborations, expanding community partnerships.
Cast Member
Cineplex
05.2018 - 03.2020
- Adapted to guest needs for smooth event operations, enhancing customer satisfaction.
- Fostered a safe, hygienic environment by partnering with colleagues to uphold stringent health standards across all theater facilities.
- Mentored new hires on diverse theater services, enhancing their skills and contributing to a cohesive, knowledgeable team.
Education
Bachelor of Commerce - Hospitality and Tourism Management
University of Guelph
Guelph, ON12.2023
Skills
- Staff management and development
- Time management
- Guest services
- Problem-solving skills
- Strong teamwork
- Inventory control
- Operations management
- Quick-learning
- Cash handling
- Microsoft suite proficient
- OPERA proficient
Certification
- Smart Serve - 07/2023
- CannSell - 06/2021
Timeline
Assistant General Manager
Apollo Cinema
03.2022 - 11.2023
Cast Member
Cineplex
05.2018 - 03.2020
- Smart Serve - 07/2023
- CannSell - 06/2021
Bachelor of Commerce - Hospitality and Tourism Management
University of Guelph
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