POS Systems
Erica Cleghorn
Consumer Engagement
Toronto,ON,
Summary
Highly-motivated customer service representative bringing strong sales, service, and team leadership abilities. Excellent interpersonal and communication skills, with a focus on guest satisfaction, product knowledge, and problem solving. One of the only two female boot fitters within Vail Resorts Canada, and won multiple gold & silver service level awards for outstanding customer service with Burton. Looking to progress in the field of customer service, marketing, and events within the outdoor and sports industry.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Customer Service Guide
Burton Snowboards
10.2023 - Current
- Assisting customers via email, phone and live chat
- Working with programs such as SAP, SalesForce, and NewStore
- Providing quality solutions to allow customers to get back on the mountain as quickly as possible while maintaining a positive customer experience
- Assisting customers in choosing new gear, troubleshooting issues with current gear, and overall spreading the stoke of snowboarding.
Consumer Engagement Marketer
Monster Energy
06.2023 - Current
- Work closely with the Event Marketing Lead to ensure tasks are completed in a timely and organized manor.
- Work with a team to execute events such as golf tournaments, concerts, and other various events.
- Use positivity and enthusiasm to promote the brand and new products, and strengthen communications skills by gaining feedback direct from consumers.
- Self-motivated, with a strong sense of personal responsibility and awareness.
Retail Supervisor & Bootfitter
Showcase Snowboards
11.2021 - 06.2023
- Provided friendly and knowledgeable customer service by ensuring each customer's unique needs were met through selecting optimal board set-ups based on ability and individual goals, finding their outerwear & accessories based on comfort and style.
- Retail Supervisor - Responsible for opening and closing the store each day; Used enthusiasm and positivity to motivate the sales team by displaying example of leadership; Trained and oriented new associates on POS systems, detailed customer service, and product knowledge.
- Bootfitter - Promoted customer loyalty & achieved high sale numbers by delivering professional service and recommending appropriate equipment for each individual customer. Oversaw continuous sales-floor turnover and kept displays and shelves customer-ready.
- Worked closely with brand representatives from Burton and Oakley to organize and facilitate events around BC.
Server
Local
05.2021 - 11.2021
- Helped patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining chef's specialties; identifying appropriate wines; and answering food preparation questions.
- Responded to individual patron requirements by inquiring of needs, allergies and by observing the dining process.
- Protected establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Bachelor of Arts Honours - Global Development And French Studies
Queen’s University
Kingston, ON 09.2017 - 07.2021
High School Diploma -
Neuchatel Junior College
Switzerland 09.2016 - 07.2017
Skills
Customer Service
Software
SAP
SalesForce
NewStore
Accomplishments
- Earned Gold Level Service Status at Burton Snowboards
- Won Three Epic Service Awards, Vail Resorts
- Weekly Top Sales Awards, Vail Resorts
- Academic Scholarship, Queens University
- Captain, Relay For Life for Cancer (2018, 2019 & 2020)
- Student Council Member & Distinguished Council Member Award (2017)
- Duke of Edinburgh Award (2016)
- Snowboarding, competed at a Provincial level (2012-2016)
- Rowing, competed at a National Level (2012-2016)
Certification
Serve It Right BC
Interests
Snowboarding
Hiking
Music
Timeline
Customer Service Guide
Burton Snowboards
10.2023 - Current
Consumer Engagement Marketer
Monster Energy
06.2023 - Current
Retail Supervisor & Bootfitter
Showcase Snowboards
11.2021 - 06.2023
Serve It Right BC
09-2021
Server
Local
05.2021 - 11.2021
Ontario Smart Serve
06-2019
Frist Aid & CPR-C
02-2018
Bachelor of Arts Honours - Global Development And French Studies
Queen’s University
09.2017 - 07.2021
High School Diploma -
Neuchatel Junior College
09.2016 - 07.2017
Similar Profiles
Mason RichardMason Richard
Sales and Marketing Associate at Burton SnowboardsSales and Marketing Associate at Burton Snowboards
William ZitkusWilliam Zitkus
Keyholder/Operations Manager at Burton SnowboardsKeyholder/Operations Manager at Burton Snowboards
Calvin KontosCalvin Kontos
Retail Assistant/Inventory Associate at Darkside SnowboardsRetail Assistant/Inventory Associate at Darkside Snowboards