Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erica Charles

Toronto,ON

Summary

Results-driven and detail-oriented professional with a demonstrated track record in various fields. Bringing a unique blend of strategic thinking, analytical expertise, and effective communication. Proven ability to lead, proficient at adapting to dynamic environments and delivering high-quality results within established timelines. Committed to continuous improvement and well-rounded in collaborating as a team and independently.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Insurance Agent

Intact Financial corporation - Belairdirect
04.2024 - Current
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.

Youth Program Facilitator

Christie Ossington Neighbourhood Centre
Toronto, ON
02.2024 - 04.2024
  • Enhanced youth engagement by incorporating interactive activities and workshops in program sessions
  • Developed individualized learning plans for participants, resulting in improved personal growth and skill development
  • Collaborated with fellow facilitators to create diverse curriculum offerings, ensuring a well-rounded experience for all attendees
  • Fostered positive relationships among program participants through team-building exercises and group projects.

Assignment Coordinator

Paramed Home Health Care
09.2021 - 12.2021
  • Supported office staff and operational requirements with administrative tasks by managing documentation, fees, and equipment logs
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills
  • Processed and approved all scheduling changes to executive calendars by multi-tasking; and kept tight schedules and strict time deadlines
  • Delivered excellent customer service, resulting in consistent client satisfaction.

E-commerce Manager

Canadian Tire Corporation LTD.
02.2020 - 09.2021
  • Guaranteed the e-commerce order completion rate maintained 100% consistently
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Resolved conflicts with customers to maintain relationships and increase customer retention
  • Retained working knowledge of company products, services and promotions
  • Maximized performance by monitoring daily activities, and mentoring current team members and new team members
  • Onboarded new employees with training and new hire documentation.

Automotive Service Advisor

Canadian Tire Corporation LTD.
03.2019 - 09.2021
  • Annotated detailed automotive purchase orders, and reconciled invoices and requisitions
  • Communicated with customers to decipher their automotive service needs
  • Coordinated Scheduling sequences for service technicians
  • Organized and managed confidential vehicle documentation, ensuring that all records were orderly and readily available.

Sales Associate/ Cashier

TJX Canada - Marshalls
09.2017 - 08.2018
  • Provide excellent customer service by assisting shoppers with inquiries, locating products, and offering recommendations to meet their needs
  • Execute accurate and efficient point-of-sale transactions, including processing payments, issuing receipts, and handling returns or exchanges in accordance with company policies
  • Maintain a well-organized and visually appealing sales floor by restocking shelves, arranging displays, and ensuring that products are properly labelled with pricing information
  • Collaborate with colleagues to achieve sales targets, share insights about customer preferences, and contribute to a positive and cohesive work environment.

Education

Diploma in Business Management -

Humber College
09-2022

High School Diploma -

Gary Allen Learning Centres
06.2022

Skills

  • Customer service
  • Sales
  • E-commerce
  • Microsoft Office
  • Management
  • Procura
  • AS400
  • Hybris

Certification

  • Ontario First Aid & CPR/AED level C CSA Canadian Red Cross
  • Driving License- G class
  • OTL Insurance License

Timeline

Insurance Agent

Intact Financial corporation - Belairdirect
04.2024 - Current

Youth Program Facilitator

Christie Ossington Neighbourhood Centre
02.2024 - 04.2024

Assignment Coordinator

Paramed Home Health Care
09.2021 - 12.2021

E-commerce Manager

Canadian Tire Corporation LTD.
02.2020 - 09.2021

Automotive Service Advisor

Canadian Tire Corporation LTD.
03.2019 - 09.2021

Sales Associate/ Cashier

TJX Canada - Marshalls
09.2017 - 08.2018

Diploma in Business Management -

Humber College

High School Diploma -

Gary Allen Learning Centres

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