Erica Carisse
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Executive Assistant
Atikameksheng Anishnawbek
10.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for the executive team and senior management group.
Administrative Assistant
Appraisals By C&G Inc
04.2014 - 10.2023
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system, entered data to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Performed research to collect and record industry data.
- Liaised between clients and vendors and maintained effective lines of communication.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Cashier
Canadian Tire Gas Bar
03.2012 - 04.2014
- Maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Administrative Assistant
Johannsen Appraisals
02.2007 - 04.2011
- Answered multi-line phone system, routing calls, email, mail, fax delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
Administrative Assistant Diploma -
Cambrian College of Applied Arts And Technology
Greater Sudbury, ONHigh School Diploma -
St. Charles College
Sudbury, ONSkills
- Statistical Data Gathering
- Customer Relations
- Typing Proficiency
- Recordkeeping
- PC Proficiency
- Phone Call Answering
- Critical Thinking
- Data Collection
- Office Management
- Schedule Management
- Filing
- Mail Management
- Calendar Management
- Self Starter
Timeline
Executive Assistant
Atikameksheng Anishnawbek
10.2023 - Current
Administrative Assistant
Appraisals By C&G Inc
04.2014 - 10.2023
Customer Service Cashier
Canadian Tire Gas Bar
03.2012 - 04.2014
Administrative Assistant
Johannsen Appraisals
02.2007 - 04.2011
Administrative Assistant Diploma -
Cambrian College of Applied Arts And Technology
High School Diploma -
St. Charles College
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