Erica Burgess
Point Edward,ON
Summary
Dedicated individual skilled in supporting clients personal goals, live independently and maximize potential. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management and compassion.
Experienced in building individualized care plans with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Home Support Supervisor
Bayshore Home Health
Sarnia, ON
10.2023 - Current
Personal Support Worker
Marshall Gowland Manor
Sarnia, ON
06.2007 - 10.2023
Senior Manager
Bluenotes Ltd
Sarnia, ON
10.2001 - 08.2006
Executive Director
BMS Resources
Toronto, ON
07.2000 - 08.2001
Education
Violence Prevention Level I And II
Bayshore Home Health
05-2024
Palliative Care -Leap Training -
Bayshore Home Health
11-2023
Excellence in Resident Centred Care Trainer
Conestoga College Institute Of Technology And Advanced Learning
Kitchener, ON10.2015
Personal Support Worker
Lambton College of Applied Arts And Technology
Sarnia, ON06.2007
Business Administration
Lambton College Of Applied Arts And Technology
Sarnia, ON04.2000
Social Sciences
University of Windsor
Windsor, ON05.1995
Skills
- Clinical experience and knowledge of behaviour supports
- Conflict mediation and resolution
- Team Leadership, Training and Development for PSW, caregivers and RPN’s
- Creating care plans in a client focused way
- Effective communicator both written and verbal
- Corporate Recruitment Events
- Experience in confidential work environment
- Training and counseling experience
- NVCPI training
- Building Customer Relationships and Loyalty
- Experienced in Word, Excel and Outlook, Procura, CRM Wave, AWS, Five9
- Employee Performance Evaluations
- Employee Recruitment and Hiring
- Multidisciplinary Team Collaboration
- JHSC I II certified
- GPA trained
- Palliative Care training Level 1
- Leap Palliative Care module training
Timeline
Home Support Supervisor
Bayshore Home Health
10.2023 - Current
Personal Support Worker
Marshall Gowland Manor
06.2007 - 10.2023
Senior Manager
Bluenotes Ltd
10.2001 - 08.2006
Executive Director
BMS Resources
07.2000 - 08.2001
Palliative Care -Leap Training -
Bayshore Home Health
Excellence in Resident Centred Care Trainer
Conestoga College Institute Of Technology And Advanced Learning
Personal Support Worker
Lambton College of Applied Arts And Technology
Business Administration
Lambton College Of Applied Arts And Technology
Social Sciences
University of Windsor
Violence Prevention Level I And II
Bayshore Home Health