Erica Boulanger
Toronto,ON
Summary
Enthusiastic, friendly and reliable student eager to contribute to team success through hard work, dedication and attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Marylebone Café and Creamery - Big Fat Cookies
07.2022 - Current
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Maintained safe food handling standards at all times.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
- Maintained current knowledge of menu items, ingredients and special order products for sale in the bakery.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Restaurant Team Member
Sunny Morning Breakfast and Lunch
04.2021 - 07.2022
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Bussed and reset tables to keep dining room and work areas clean.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or items used often by kitchen staff.
Education
Bachelor of Arts - Sport Media
Toronto Metropolitan University
Toronto, ON2027
Holy Trinity Catholic Secondary School
Oakville, ON06.2023
Skills
- First Aid/CPR
- Supply Restocking
- Cleaning and Sanitizing
- Efficient Nature
- Building Customer Loyalty
- Meeting Sales Goals
- Store Policies and Procedures
- Verbal and Written Communication
Accomplishments
2024 Mississauga Steelhead's Volunteer
2023 Ontario Scholar
2022 Honour Roll Recipient
2021 Award of Excellence Recipient
2020 Honour Roll Recipient
2019 Trillium Health Partners Christmas Volunteer
2019 Pool Pals Volunteer
2019 Volunteer Oakville Summer Glee Camp
2016 Graduate of Halton Regional Police B. R. A. V. O program
2016 Completed Red Cross Babysitting Course
2014 Graduate of Music for Young Children
2014 Completed Home Alone Safety for Kids Course
Certification
- 2024 Smart Serve Ontario Certification
- 2019 Lifesaving Society Bronze Cross Certification
- 2019 Standard First Aid Certification
- 2019 CPR (C) and AED Certification
- 2019 Pool Pals Certification
- 2018 Lifesaving Society Bronze Medallion Certification
- 2018 Emergency First Aid Certification
- 2018 CPR (B) Certification
Timeline
Customer Service Cashier
Marylebone Café and Creamery - Big Fat Cookies
07.2022 - Current
Restaurant Team Member
Sunny Morning Breakfast and Lunch
04.2021 - 07.2022
Bachelor of Arts - Sport Media
Toronto Metropolitan University
Holy Trinity Catholic Secondary School
- 2024 Smart Serve Ontario Certification
- 2019 Lifesaving Society Bronze Cross Certification
- 2019 Standard First Aid Certification
- 2019 CPR (C) and AED Certification
- 2019 Pool Pals Certification
- 2018 Lifesaving Society Bronze Medallion Certification
- 2018 Emergency First Aid Certification
- 2018 CPR (B) Certification
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