Erica Betita
Leduc,AB
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
2
2
years of professional experience
Work History
Store Manager
I-custom
Leduc, AB
11.2021 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Implemented efficient systems for tracking stock movement.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Some College (No Degree) - Health Care Aide
Robertson College
Edmonton, ABSkills
- Leadership skill
- Team Development
- Retail Inventory Management
- Operations Management
- Time management
- Multitasking
- Effective and impactful communication
Timeline
Store Manager
I-custom
11.2021 - Current
Some College (No Degree) - Health Care Aide
Robertson College
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