Erica Bautista
Palmdale
Summary
Strong leader and problem-solver dedicated to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Operating Manager
Self-employed
03.2021 - Current
- Supervised management operations to ensure seamless workflow and adherence to organizational goals.
- Managed customer interactions to ensure satisfaction and foster long-term relationships.
- Facilitated communication and operations in a bilingual environment to enhance team collaboration.
Program Representative
Telacu
01.2021 - Current
- Analyzed market trends and competitor strategies, informing the development of competitive programs tailored to meet client needs effectively.
- Coordinated communications between management, staff and customers.
- Established clear expectations with clients from the onset of each project through open communication channels while setting realistic timelines for expected deliverables.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Resolved complex issues proactively, preventing potential roadblocks to successful project completion.
- Provided backup assistance to office personnel.
- Organized training sessions for team members, enhancing their skills and capabilities for better program management.
- Reviewed and tracked reports, documents and applications.
- Implemented quality assurance measures, leading to improved program results and customer satisfaction.
Assessor
Maravilla Foundation
03.2015 - 03.2021
- Documented condition and special features to provide accurate assessment.
- Conducted field inspections to verify property characteristics, noting discrepancies between actual conditions and reported information for accurate assessments.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Maintained current understanding of requirements and documentation guidelines.
- Took photographs of interior and exterior of homes to properly document features and conditions.
Education
San Fernando High School
San Fernando, CASkills
- Production scheduling
- Workforce planning
- Customer service
- Problem-solving
- Team leadership
- Organizational management
- Client relations
- Invoice processing
- Inventory management
- FLUENT IN SPANISH
- Sales background
- Document control
- Marketing
Timeline
Operating Manager
Self-employed
03.2021 - Current
Program Representative
Telacu
01.2021 - Current
Assessor
Maravilla Foundation
03.2015 - 03.2021
San Fernando High School
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