ERICA BARRON
Lake Louise,AB
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
Work History
HOUSEKEEPING SUPERVISOR
MORAINE LAKE LODGE
05.2022 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover
- Responsible for weekly inventory and ordering the necessary products for daily turnover
- Inspected vacant and cleaned rooms to verify best possible presentation to guests.
PORTER
FAIRMONT BANFF SPRINGS
10.2022 - 05.2023
- Helped bus tables and ran food to patrons during high-volume periods
- Stocked service areas with supplies to deliver faster service to guests
- Assisted in closing duties such as restocking supplies, cleaning dining areas
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery
- Delivered pleasant guest experiences with friendly service and caring demeanor.
IN ROOM DINING SERVER
FAIRMONT BANFF SPRINGS
10.2021 - 03.2022
- Helped bus tables and ran food to patrons during high-volume periods
- Stocked service areas with supplies to deliver faster service to guests
- Assisted in closing duties such as restocking supplies, cleaning dining areas
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery
- Delivered pleasant guest experiences with friendly service and caring demeanor.
FRONT DESK/HOUSEKEEPING
CATHEDRAL MOUNTAIN LODGE
05.2021 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Efficiently cleaned all guest rooms needed that day in time for check-in
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting, and polishing
- Overlooked high touch areas of the hospital such as elevator buttons, door knobs, railings, etc.
HOUSEKEEPING AIDE
ST. MARY'S GENERAL HOSPITAL
12.2020 - 03.2021
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting, and polishing
- Overlooked high touch areas of the hospital such as elevator buttons, door knobs, railings, etc.
FRONT DESK/CONCIERGE
INTERCONTINENTAL WELLINGTON
01.2020 - 11.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
BREAKFAST SERVER/HOSTESS
MORAINE LAKE LODGE
05.2018 - 10.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Responded to customer requests for products, services, and company information
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
HOUSEKEEPING TEAM LEAD
MORAINE LAKE LODGE
05.2017 - 10.2017
- Displayed strong leadership capabilities while training new staff members on proper cleaning techniques
- Utilized excellent communication skills when interacting with guests or fellow colleagues.
CUSTOMER SERVICE REPRESENTATIVE
MCDONALD'S RESTAURANT
04.2013 - 05.2018
- Displayed strong leadership capabilities while training new staff members on proper cleaning techniques
- Utilized excellent communication skills when interacting with guests or fellow colleagues.
Education
TOURISM MANAGEMENT DIPLOMA -
NIAGARA COLLEGE CANADA
Niagara Falls, Ontario05.
HIGH SCHOOL DIPLOMA - undefined
POPE JOHN PAUL II
Toronto, OntarioSkills
- Attention To Detail
- Organization
- Staff Training
- Problem-Solving
- Supply Inventory Management
- Employee Performance Reviews
Timeline
PORTER
FAIRMONT BANFF SPRINGS
10.2022 - 05.2023
HOUSEKEEPING SUPERVISOR
MORAINE LAKE LODGE
05.2022 - Current
IN ROOM DINING SERVER
FAIRMONT BANFF SPRINGS
10.2021 - 03.2022
FRONT DESK/HOUSEKEEPING
CATHEDRAL MOUNTAIN LODGE
05.2021 - 10.2021
HOUSEKEEPING AIDE
ST. MARY'S GENERAL HOSPITAL
12.2020 - 03.2021
FRONT DESK/CONCIERGE
INTERCONTINENTAL WELLINGTON
01.2020 - 11.2020
BREAKFAST SERVER/HOSTESS
MORAINE LAKE LODGE
05.2018 - 10.2018
HOUSEKEEPING TEAM LEAD
MORAINE LAKE LODGE
05.2017 - 10.2017
CUSTOMER SERVICE REPRESENTATIVE
MCDONALD'S RESTAURANT
04.2013 - 05.2018
HIGH SCHOOL DIPLOMA - undefined
POPE JOHN PAUL II
TOURISM MANAGEMENT DIPLOMA -
NIAGARA COLLEGE CANADA
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