Erica Barnard
Anmore,BC
Summary
With over three years of work experience and a strong foundation in Management and Organizational Studies at Western University, I bring a results-oriented leadership style shaped by high-performance environments. As a student-athlete on the varsity hockey team, I balance demanding academic, athletic, and professional commitments, demonstrating discipline, consistency, and resilience. My background includes sales in the fitness industry, barista and food service experience, and collaborative roles that require adaptability and strong interpersonal skills. I pair strategic thinking with emotional intelligence, enabling effective teamwork, creative problem-solving, and continuous improvement. I approach challenges with intention and high-level execution, consistently turning complex situations into opportunities for growth both on the ice and in professional settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Indigo Cafe
05.2025 - 09.2025
Indigo Cafe is a local Surrey café offering fresh, made-from-scratch breakfast, brunch, baked goods, and specialty coffee in a relaxed and welcoming atmosphere. Some of my tasks included:
- Delivered high-quality coffee and beverage service in a fast-paced environment
- Handled customer interactions, order processing, and payment transactions
- Ensured product consistency, cleanliness, and café presentation
- Contributed to team efficiency and a positive guest experience
Member service representative
Fitness World South Surrey signature
02.2023 - 09.2025
Fitness World is a leading fitness organization in British Columbia, offering high-quality facilities, personal training, and group fitness services. The South Surrey Signature location (the only signature location of the organization) provides a premium training environment with advanced equipment, dedicated coaching staff, and a strong community focus aimed at helping members reach their fitness goals. My tasks included:
- Generated new memberships through sales presentations and customer engagement
- Supported retention by responding to member issues and offering solutions
- Coordinated front desk operations including check-ins, billing, and facility access
- Delivered professional service in a high-volume environment
- Collaborated with trainers and management to ensure seamless client onboarding
Education
Bachelor of Management and Organizational Studies - Legal Studies
Western University
London, ON05.2029
Skills
- Teamwork & collaboration
- Sales
- Visual arts and design
- Closing techniques
- POS and Excel
- Customer relationships
- Emotional intelligence
- Communication
- Strategic thinking
- Time management
- Discipline & mental resilience
- Conflict resolution
- Organization
- listening & adaptability
- physical and athletic strength
Languages
English
Native or Bilingual
French
Limited Working
Certification
- G2 Ontario license
- Smart Serve certificate
- Food safety certificate
- Class 5 vehicle license BC
Timeline
Barista
Indigo Cafe
05.2025 - 09.2025
Member service representative
Fitness World South Surrey signature
02.2023 - 09.2025
Bachelor of Management and Organizational Studies - Legal Studies
Western University
AWARDS & SCHOLARSHIPS
- Western University athletic hockey scholarship
- Honors with distinction
- JA young entrepreneurship award
- Female athlete of the year