ERICA BAILEY
Fontana,CA
Summary
Dynamic and results-oriented professional with extensive experience in customer relations and administrative support. Excelled in organization and time management, significantly enhancing client satisfaction and operational efficiency. Demonstrated proficiency in data entry and multi-line telephone operation, and ensured seamless communication and workflow. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings.
Overview
9
9
years of professional experience
Work History
Cashier
Amazon Fresh
Upland, CA
04.2025 - 03.2026
- Greet incoming customers kindly and professionally.
- Informed customers about Dash Carts and demonstrated how to use them.
- Maintained accurate cash drawer balances through diligent tracking and attention to detail.
- Operate cash register for cash, debit, and credit card transactions with excellent numerical accuracy levels.
- Process 20+ Amazon package returns and prepare them to be shipped out.
- Pack grocery orders for curbside and deliver them to customers car in a timely manner.
- Assist in center store department with unloaded boxes off pallets and stocking new inventory onto shelves.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Receptionist/Operator
Rock Honda
Fontana, CA
12.2021 - 05.2024
- Greeted incoming visitors and customers professionally, and provided knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct departments.
- Resolved customer problems and complaints.
- Developed training materials for new staff, fostering knowledge transfer and operational consistency.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Product/Delivery Specialist
Rock Honda
Fontana, CA
04.2021 - 12.2021
- Answered customers’ questions regarding products, and resolved issues with order accuracy and functionality.
- Demonstrated use of all features inside and outside of vehicle.
- Assisted in preparation of all necessary paperwork for delivery.
- Followed up with customers after delivery to ensure satisfaction and to receive feedback via email, phone, and text.
- Managed the survey scores for the sales department and made sure to stay above average.
- Conducted regular reviews of product delivery procedures for compliance with industry regulations and internal policies.
Cashier
Panda Express
Fontana, CA
12.2016 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints promptly, enhancing overall experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated register for cash, check, and credit card transactions with excellent accuracy level.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Monitored store environment for cleanliness and safety compliance standards.
Skills
- Coordinated scheduling expertise
- Strong organizational abilities
- Administrative support
- Transaction processing
- Efficient 10-key data input
Effective multitasking
- Accurate data entry
- Client service excellence
- Prioritization and scheduling
- Spreadsheet analysis
- Cash transaction processing
- Skilled in customer phone interactions
Timeline
Cashier
Amazon Fresh
04.2025 - 03.2026
Receptionist/Operator
Rock Honda
12.2021 - 05.2024
Product/Delivery Specialist
Rock Honda
04.2021 - 12.2021
Cashier
Panda Express
12.2016 - 04.2021