ERICA AVILA
Ventura,CA
Summary
Detail-oriented Operations and Project Support Professional with over 8 years of experience in coordinating workflows and enhancing project processes. Skilled in project tracking, invoicing, reporting, and data validation, with a focus on process improvement. Demonstrates strong analytical and organizational capabilities while managing competing priorities and ensuring project completion.
Overview
12
12
years of professional experience
Work History
Associate Manager, Billing
The Trade Desk
Ventura, CA
10.2023 - Current
- Manage cross-functional projects from planning through go-live and post-launch support, coordinating with Finance, Legal, Revenue Accounting, and client-facing teams to track deliverables, facilitate communication, and ensure timely completion of project requirements.
- Coordinate complex customer and operational requests across multiple departments, reviewing requirements, resolving issues, and ensuring accurate and timely completion.
- Analyze operational and Jira data to monitor workload, identify trends and exceptions, improve workflows, and support business decision-making.
- Validate billing and financial data, investigate discrepancies, and coordinate with Finance and Revenue Accounting to resolve exceptions and maintain accurate reporting.
- Support month-end and recurring reporting processes by reviewing data for accuracy, resolving outstanding issues, and coordinating deliverables across teams.
- Investigate customer inquiries, billing discrepancies, and operational issues, providing timely resolutions while maintaining accurate supporting documentation.
- Support audit and compliance activities by gathering documentation, responding to information requests, and ensuring records are complete and audit-ready.
- Lead and mentor team members, assign and prioritize work, provide training and guidance, and monitor completion of operational tasks.
- Mentored and supported 7 Billing department employees to create strong workplace culture.
Senior Billing Specialist
The Trade Desk
Ventura, CA
11.2019 - 10.2023
- Executed end-to-end billing operations, including invoice generation, account reconciliations, credit memos, debit memos, and custom billing requests, ensuring accuracy and compliance with contractual agreements.
- Processed billing adjustments and managed Jira workflows for invoice corrections, rebills, and customer account maintenance, streamlining resolution processes.
- Performed billing analysis and reporting to identify trends, improve billing accuracy, and support operational decision-making.
- Collaborated with Account Management, and Client Service teams to resolve billing inquiries, disputes, and contract-related invoicing issues.
- Supported process improvement initiatives and system enhancements that increased efficiency and strengthened billing controls.
- Identified and prevented 17 (ytd) Jira requests with missing or insufficient Delegation of Authority (DOA) approvals from proceeding, strengthening adherence to internal controls and approval requirements.
Billing Specialist
Rincon Consultants
Ventura, CA
05.2016 - 11.2019
- Coordinated with project managers to support project billing and financial administration, including verification of billable hours, project-related expenses, budgets, and invoicing requirements.
- Managed project invoicing within ERP systems, reviewing billing information for accuracy and compliance with client contracts and project requirements.
- Partnered with project managers to track project budgets, reconcile financial activity against forecasts, and identify discrepancies requiring follow-up.
- Maintained accurate project billing records and supporting documentation while coordinating with internal stakeholders to resolve billing and project-related issues.
- Supported improvements to billing and administrative processes to increase efficiency, accuracy, and compliance.
Accounts Payable/Receivable Clerk
Gallion Erosion Control
Ventura, CA
05.2014 - 08.2016
- Processed vendor invoices accurately and on time by matching invoices to purchase orders, verifying coding, and obtaining approvals. Scheduled and processed payments, reconciled vendor statements, and resolved discrepancies.
- Generated and distributed customer invoices, applied payments to correct accounts, and monitored outstanding balances and aging reports. Followed up on overdue invoices and resolved billing discrepancies.
- Processed invoices and expense reports, ensuring accurate data entry and compliance with company policies.
- Managed vendor communications to resolve discrepancies and maintain positive relationships.
- Assisted in reconciling accounts payable and receivable records for monthly financial reporting.
Education
ASSOCIATE OF SCIENCE - ACCOUNTING
Ventura College
Ventura05.2021
ASSOCIATE OF SCIENCE - BUSINESS MANAGEMENT
Ventura College
Ventura05.2021
Skills
- Billing administration
- Project Budget Tracking
- Data analysis
- Billing administration
- Workflow coordination
- Financial reporting
- Process Improvement
- Records management
- Staff management
- Record management
- Stakeholder support
Personal Information
Title: ASSOCIATE MANAGER, BILLING
Timeline
Associate Manager, Billing
The Trade Desk
10.2023 - Current
Senior Billing Specialist
The Trade Desk
11.2019 - 10.2023
Billing Specialist
Rincon Consultants
05.2016 - 11.2019
Accounts Payable/Receivable Clerk
Gallion Erosion Control
05.2014 - 08.2016
ASSOCIATE OF SCIENCE - ACCOUNTING
Ventura College
ASSOCIATE OF SCIENCE - BUSINESS MANAGEMENT
Ventura College