Erica Anderson
Mississauga,ON
Summary
Dynamic Senior Logistics & Transportation professional with extensive experience in customer service. Results-oriented driven to meet strategic account objectives and support overall sales volume demands. Establishes productive professional connections with decision-makers for major accounts and learns customer business thoroughly. Proactively assesses, clarifies and validates customer needs via ongoing networking and timely personal attention.
Overview
18
18
years of professional experience
Work History
National Business Development Manager
Jas Forwarding Worldwide
04.2023 - Current
- Negotiated and Closed Won 8 New Logos to generate 1.3mil in first 9 months.
- Increased regional sales by identifying and developing new business opportunities in targeted industries.
- Managed a diverse portfolio of clients, ensuring high levels of satisfaction through attentive service.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
Strategic Account Manager
DB Schenker Of Canada
10.2022 - 03.2023
- Managed business portfolio built from 2020-2023 of 12+mil.
- Strategized with upper management a new target portfolio. Customer profile must have all modes Ocean, Air, Land and Customs with large volumes.
- Analyzed market trends and competitor activity to inform strategic decisions within the organization.
- Enhanced client relationships by consistently delivering strategic insights and tailored solutions.
- Conducted quarterly business reviews to assess progress towards goals and identify areas for improvement.
- Negotiated contract renewals, securing long-term commitments from major clients.
- Implemented creative problem-solving techniques to resolve complex challenges faced by clients.
Business Development Manager
DB Schenker of Canada
01.2020 - 10.2022
- Generated 1.2mil net new business (2020) 11mil Revenue net new business (2021) and 10.9mil Revenue net new business (2022)
- Built a strong customer base in customer facing role providing prompt excellent service to guarantee customer satisfaction.
- Hunted and reached out to potential customers via telephone, email and in-person inquiries.
- Developed and implemented pricing structures working closely with Product Heads to ensure profitable for both organization & customer.
- Met with clients to assess needs, solve problems and increase larger spend of customer freight wallet.
Senior Transportation Manager
KIK Custom Products
03.2018 - 05.2019
- Managed 90mil FUM with 16 FTE in US and built new team of 6 FTE in Canada
- Re-accessed operational processes to reduce waste, automate and provide cost savings - approx 200K savings
- Key decision maker in the selection of core carrier program initiating results of 5 mil savings in freight spend.
- Played key role in selection, design and implementation of new Oracle TMS deployment
- Collaborated to create vendor management, internal & external operational KPI's
Account Executive
Kuehne + Nagel
05.2017 - 04.2018
- Obtain and maintain accounts though hunting activity, correctly accessing the prospective account as profitable, significant or strategic to secure winning bid
- Research and built relationships with 15+ new clients by planning
- Perform all aspects of the sales process including 20 phone calls per day & 10 meetings per week, input and update all relevant activities utilizing the CRM daily
- Maximizing sales growth from existing customers (approx 20K GP per client) through the development of new sales, product marketing and customer support strategies achieving specific volume growth targets in assigned areas of business
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Operation Supervisor - Special Accounts
Vortex Freight Systems Inc.
07.2015 - 04.2017
- Managed 3 FTE providing on-going training to develop and improve customer service skills, processes and quality of performance
- Develop and maintained business relationship with companies 3 largest automotive customers
- Created internal processes and SOP's for various clients within USA and Canada to suit customer requirements
- Maintained weekly consolidated cross border line hauls, final mile and expedites offerings
Transcon Supervisor
Expeditors International
11.2007 - 01.2015
- Kept 4 FTE highly motivated with frequent recognitions, performance discussions and events that resulted in high moral amongst the team
- On-boarding new clients and transitioning accounts to operations by implementing procedures and KPI's
- Created and implemented strategies for improving operational efficiency and accuracy
- Performed root cause analysis in deficient areas to identify and resolve customer or operational issues
- Provided timely responses to customer RFQ/RFP's offering cost effective transportation solutions without jeopardizing service
Logistics Coordinator
SDV Logistics (Canada) Inc
04.2006 - 11.2007
- Coordinated shipping requests for LTL, FTL, intermodal and expedited delivery within US, Canada and Mexico
- Negotiated rates to ensure best rate and service pending customers needs
- Ensured documentation and broker info was in place for flawless border crossing
- Maintained a high level of customer service with both clientele and carriers
Senior Logistics Coordinator (Part Time Nights)
Forward Air Inc
2004 - 2007
- Prepared export documentation for consolidated trucks, invoices, inward cargo manifests, PAPS
- Managed issues regarding US/Canada Customs border requirements for entry
- Prepared advice notes, remans and AIR PARS
Education
Specialized Freight Services/Supply Chain Mgmt & Marketing
CIFFA
Toronto, ON2015
Int'l Transportation & Trade/Essentials Of Freight Forwarding
CIFFA
Toronto, ON2011
ACR - Authorized Cargo Representative
CIFFA
Toronto, ON2010
CCS - Certified Customs Specialist
Canadian Society Of Customs Brokers
2009
Skills
- Customer Service Excellence
- Revenue Generation
- Results Oriented
- Relationship Building and Management
- Upselling and Cross Selling
- Pipeline Management
- Pricing strategy
- Industry Expertise
- Performance Tracking
- Sales strategy development
Timeline
National Business Development Manager
Jas Forwarding Worldwide
04.2023 - Current
Strategic Account Manager
DB Schenker Of Canada
10.2022 - 03.2023
Business Development Manager
DB Schenker of Canada
01.2020 - 10.2022
Senior Transportation Manager
KIK Custom Products
03.2018 - 05.2019
Account Executive
Kuehne + Nagel
05.2017 - 04.2018
Operation Supervisor - Special Accounts
Vortex Freight Systems Inc.
07.2015 - 04.2017
Transcon Supervisor
Expeditors International
11.2007 - 01.2015
Logistics Coordinator
SDV Logistics (Canada) Inc
04.2006 - 11.2007
Senior Logistics Coordinator (Part Time Nights)
Forward Air Inc
2004 - 2007
Specialized Freight Services/Supply Chain Mgmt & Marketing
CIFFA
Int'l Transportation & Trade/Essentials Of Freight Forwarding
CIFFA
ACR - Authorized Cargo Representative
CIFFA
CCS - Certified Customs Specialist
Canadian Society Of Customs Brokers
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