Erica Amaya
Modesto
Summary
Dynamic bilingual professional with extensive experience in customer service and administrative support at Modesto City Schools. Proven ability to manage confidential records and maintain organized documentation. Exceptional attention to detail and strong time management skills ensure efficient operations and a welcoming environment for clients and students alike.
Overview
14
14
years of professional experience
Work History
Paraprofessional
Modesto City Schools
03.2024 - Current
- Supported individual and small-group learning for students, enhancing understanding under classroom teacher's guidance.
- Maintained comprehensive student records and documentation to track progress and inform instructional decisions.
- Communicated professionally with teachers, staff, students, and families.
- Created safe, organized, and welcoming learning environment, promoting student engagement and comfort.
Loan Officer Assistant
CrossCountry Mortgage
12.2023 - 03.2024
- Handled high volume of inbound and outbound calls, ensuring client inquiries were addressed promptly and effectively.
- Verified client information and maintained accurate records to support loan processing and compliance needs.
- Coordinated appointment scheduling and guided clients to appropriate team members for streamlined service.
- Managed confidential documents securely.
Bilingual Client Support Specialist (English/Spanish)
AmeriSave Mortgage
09.2022 - 02.2023
- Assisted English- and Spanish-speaking customers over the phone to resolve inquiries and provide solutions.
- Managed high volume of calls, delivering courteous and efficient service to enhance customer satisfaction.
- Collected and verified client information with a high level of accuracy.
- Documented customer interactions and ensured timely follow-up to improve service continuity.
- Worked remotely to assist customers
Processing Assistant
Freedom Mortgage / RoundPoint Mortgage
02.2020 - 12.2021
- Maintained organized client files and ensured documentation was complete and accurate.
- Coordinated with multiple departments to ensure timely processing.
- Reviewed confidential records while maintaining strict attention to detail.
- Delivered excellent customer service throughout the client experience.
Branch Administrative Assistant
Fairway Independent Mortgage
05.2019 - 07.2019
- Managed front office operations, handling incoming phone calls and ensuring smooth workflow.
- Coordinated appointment scheduling and organized records for efficient access.
- Supported clients and staff in daily office tasks, enhancing overall operational efficiency.
Sales Associate
Bed Bath & Beyond
09.2018 - 04.2019
- Assisted customers in a fast-paced retail environment.
- Operated cash registers and processed payments accurately.
- Helped maintain an organized and welcoming store environment.
Production Assistant
loanDepot
01.2018 - 05.2018
- Verified client documentation for accuracy, ensuring compliance and smooth processing.
- Organized and maintained confidential records and electronic files for efficient retrieval.
- Obtained required documentation from clients to facilitate project progress.
Loan Officer Assistant
Academy Mortgage
05.2017 - 01.2018
- Collected and verified client documentation to ensure completeness and accuracy.
- Organized records and tracked file progress to facilitate timely processing.
- Informed clients about outstanding documentation and outlined next steps to expedite loan processing.
Sales Lead
Crazy 8
10.2012 - 04.2016
- Supervised daily store operations and provided outstanding customer service.
- Trained and supported new employees to enhance team capability and service quality.
- Resolved customer concerns, ensuring customer satisfaction and loyalty.
- Managed cash handling and maintained accurate records to ensure financial integrity.
Education
High School Diploma -
Modesto High School
Modesto, CA01-2001
Sociology - Child Development
Modesto Junior College
Modesto, CASkills
- Classroom management
- Customer service
- Bilingual (English/Spanish)
- Multi-line phone systems
- Appointment scheduling
- Data entry
- Electronic records management
- Record confidentiality
- Microsoft Office Suite
- Time management
- Organizational skills
- Team collaboration
- Attention to detail
- Financial documentation
Timeline
Paraprofessional
Modesto City Schools
03.2024 - Current
Loan Officer Assistant
CrossCountry Mortgage
12.2023 - 03.2024
Bilingual Client Support Specialist (English/Spanish)
AmeriSave Mortgage
09.2022 - 02.2023
Processing Assistant
Freedom Mortgage / RoundPoint Mortgage
02.2020 - 12.2021
Branch Administrative Assistant
Fairway Independent Mortgage
05.2019 - 07.2019
Sales Associate
Bed Bath & Beyond
09.2018 - 04.2019
Production Assistant
loanDepot
01.2018 - 05.2018
Loan Officer Assistant
Academy Mortgage
05.2017 - 01.2018
Sales Lead
Crazy 8
10.2012 - 04.2016
High School Diploma -
Modesto High School
Sociology - Child Development
Modesto Junior College