Summary
Overview
Work History
Education
Skills
Timeline
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Erica Almonte

Summary

Driven and resourceful administrative professional with 6+ years of experience. Seeking a dynamic role within a forward-thinking company, utilizing my proven organizational skills and exceptional interpersonal abilities to drive sustained growth and foster collaborative success. I thrive on collaborating with diverse teams, cultivating meaningful interactions, and embracing challenges as opportunities for growth.

Overview

13
13
years of professional experience

Work History

Executive Assistant

Curtain Call Creative Fabric Inc.
10.2017 - 07.2023
  • Exemplified unwavering commitment to delivering exceptional customer service, ensuring client satisfaction
  • Greeted and engaged clients, answered high volume of phone calls and email inquiries and meticulously recorded messages to ensure seamless communication
  • Efficiently managed paperwork, exemplifying keen attention to detail and maintaining records
  • Proficiently generated accurate quotes and purchase orders, streamlining client interactions and contributing to revenue generation
  • Created precise and professional invoices, facilitating prompt and accurate payment processing
  • Organized and coordinated shipments, demonstrating precision in logistics management
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
  • Played an integral role in coordinating crew members for event setups and takedowns, ensuring seamless execution of high-profile functions

Assistant Manager

Kids Footlocker
04.2017 - 10.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Mentored team members to enhance professional development and accountability in workplace
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Reviewed sales and gross profit report to assess company efficiency
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Defined clear targets and objectives and communicated to other team members
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement

Sales Consultant

Proactiv Solutions Ltd.
05.2013 - 04.2017
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services ensuring that each interaction was characterized by professionalism, attentiveness, and a personalized touch
  • Followed up with existing customers to provide additional support and address concerns
  • Consistently achieved and surpassed sales targets, leveraging a strategic approach, persuasive communication, and a deep understanding of product offerings
  • Played an integral role in maintaining the visual appeal of the kiosk, skillfully executing display maintenance, repositioning, and cleaning, resulting in an inviting and attractive shopping environment

Supervisor

Bulk Barn Foods Ltd.
08.2010 - 10.2014
  • Proficiently operated and managed the cash tills and Point of Sale system, ensuring accurate transactions, precise record-keeping, and a seamless checkout experience for customers
  • Handled cash, debit, and credit refunds and voids, meticulously verifying transactions to maintain financial accuracy and uphold customer satisfaction
  • Played a pivotal role in onboarding and training new team members, imparting product knowledge, operational procedures, and customer service best practices to ensure a cohesive and capable workforce
  • Executed floor moves, maintained displays, and upheld a pristine and visually appealing shopping environment
  • Assisted in the organization and unloading of deliveries, demonstrating a keen eye for detail in stock management and contributing to efficient inventory replenishment

Education

Bachelor of Arts - Criminal Justice

Ryerson University
Toronto, ON
04.2016

St. Joseph Secondary School
Mississauga, ON
06.2012

Skills

  • Administration Management
  • Information Confidentiality
  • Problem Resolution
  • Special Event Projects
  • Logistics and Schedule Management
  • Managing Multiple Priorities
  • Customer Relations
  • Social Media Knowledge

Timeline

Executive Assistant

Curtain Call Creative Fabric Inc.
10.2017 - 07.2023

Assistant Manager

Kids Footlocker
04.2017 - 10.2017

Sales Consultant

Proactiv Solutions Ltd.
05.2013 - 04.2017

Supervisor

Bulk Barn Foods Ltd.
08.2010 - 10.2014

Bachelor of Arts - Criminal Justice

Ryerson University

St. Joseph Secondary School

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Erica Almonte