Erica Alamillo
Valencia
Summary
Dynamic administrative professional with a strong background in office management, scheduling, and effective communication, poised to excel in this role. Proven ability to manage multiple tasks efficiently while ensuring seamless operations and providing vital support to executive teams. Strong collaborator who adapts swiftly to changing needs, consistently driving the achievement of organizational goals. Recognized for reliability and fostering a positive work environment, with a commitment to delivering exceptional care to all patients.
Overview
23
23
years of professional experience
Work History
Administrative Assistant III, PSR
UCLA Health
Santa Clarita, CA
01.2017 - Current
- Delivered high-level administrative and patient care support in a multi-specialty health clinic environment.
- Exercise independent judgment in the interpretation of technical information, guidelines, policies, and procedures.
- Work independently and implement changes to work methods to increase efficiency, accuracy, and productivity.
- Prioritizes heavy work volume among the various areas according to department demands.
- Manage various physician and nurse schedules and address any scheduling issues or concerns in a timely manner.
- Recognize emergency or high priority situations and take appropriate and immediate action.
- Supported clinic operations using customer service skills and detailed system knowledge in Primary care, Pulmonology, Sleep Medicine, Infectious disease, Nephrology, and Cardiology.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs, adhering to UCLA’s CICARE and ART requirements.
- Facilitated outreach calls to patient/caregiver and oversaw implementation of interdisciplinary team plan of care, monthly proactive care calls to rising risk patients.
- Maintain physicians up to date regarding patients, consults, emergencies and updates from rounding Hospital.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Process referrals and obtain authorizations (e.g., specialty referrals, specialty medications and DME orders).
- Answered multiple telephone calls per day to schedule appointments and answer patient questions (e.g., routing refill requests to physicians, route patient messages via MyChart, etc.)
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Adhere to cash handling protocols to ensure cash is processed correctly and ready for Brinks pick up.
- Identified and resolved inconsistencies in patient responses by means of appropriate questioning or explanation.
- Work independently and implement changes to work methods to increase efficiency.
- Facilitated home health referrals and coordination.
Administrative Assistant II, Front Desk
UCLA Health
Santa Clarita, CA
11.2014 - 01.2017
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered high-level administrative and patient care support in a multi-specialty health clinic environment.
- Utilize DAR to verify patient insurance coverage and that all authorizations are attached to their office visit if one is required.
- Followed protocols designed by UCLA Art Team
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to inquiries and appointments made online and by phone.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
- Pulled and organized requested documentation.
- Welcomed large volume of guests in multi-specialty clinic and improved overall customer service.
- Conducted check out and scheduled follow up appointments with various specialties.
District Education Coordinator
Sylvan Learning Center
Northridge, CA
09.2010 - 11.2014
- Planned and facilitated relevant, needs-based professional learning tools, resources, and educational materials to enhance teaching skills.
- Created school contracts for various districts within Los Angeles and San Bernardino Counties.
- Built relationships with local school districts, attending meetings. Oversee supplemental education student programs for 100-500 students per school year.
- Conducted training of teachers and directors to complete accurate tutoring services and precise billing information.
- Review of documents for accuracy, processing of endorsements and creating invoices, providing excellent customer service.
- Updated center websites conducted mass emails, and customer service surveys.
- Completed various accounting responsibilities, including posting & reconciling transactions.
- Various administrative duties to assist six learning centers in the Los Angeles Market.
Director of Education
Sylvan Learning Center
Northridge & Ventura, CA
01.2003 - 06.2010
- Selected, hired, trained, and motivated all certified instructors, teachers and educational staff.
- Contributed to center profitability by controlling labor budget through managing instructor staffing levels and schedules.
- Provided oversight to staff related to all educational policies and procedures.
- Motivated and developed staff through ongoing trainings and workshops.
- Administered Sylvan Skills Assessments; analyzed and interpreted results.
- Wrote and recommended goal-based programs for Sylvan Students as well as monitored programs for performance.
- Worked with parents to inform child's progress.
- Made recommendations to alter program prescriptions or offer additional programs.
- Established relationships and communications with students' teachers for insights on school progress.
- Created positive learning environment by modeling motivational behavior in the center for staff, students and parents, during all phases of the instructional program.
Education
Bachelor of Arts - Sociology
California State University -Northridge
Northridge, CA06-1999
Associate of Arts - Liberal Studies
Oxnard College
Oxnard, CA06-1997
Skills
- Proficient in Microsoft Word, Excel, Outlook
- Knowledgeable of various Insurance Eligibility Verification
- Knowledgeable in EPIC EMR system
- Knowledgeable in Rightfax system
- Knowledge of medical terminology and third party payers
- Strong Verbal and Written Communication
- Extensive customer service experience
- Dedicated team player
- Appointment scheduling
- Data entry
- Computer skills
- Office administration
Languages
Spanish
Professional Working
Timeline
Administrative Assistant III, PSR
UCLA Health
01.2017 - Current
Administrative Assistant II, Front Desk
UCLA Health
11.2014 - 01.2017
District Education Coordinator
Sylvan Learning Center
09.2010 - 11.2014
Director of Education
Sylvan Learning Center
01.2003 - 06.2010
Associate of Arts - Liberal Studies
Oxnard College
Bachelor of Arts - Sociology
California State University -Northridge