Erica Adams
Ukiah
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
26
26
years of professional experience
Work History
Branch Service Officer
Westamerica Bank
04.1998 - Current
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
- Processed customers' deposits, transfers and cash withdrawals.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responsible for cash/checking deposits, processing loan payments, opening accounts, getting direct deposit accounts, activate ATM/debit cards
- Handle vault, safe deposit, ATM and night drop activities
- Effectively identify and pursue selling and cross selling opportunities with bank customers and potential customers, meeting and/or exceeding sales quotas monthly
Elderly Caregiver
Bruce George/Reuben George(son)
08.2022 - 04.2024
- Offered companionship and kindness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Managed medication administration, ensuring proper dosages and adherence to prescribed schedules.
- Provided notes to keep family well informed of any significant changes as well as weekly check-ins.
Education
High School Diploma -
Oceanside High School
Oceanside, CA06.1988
Skills
- Customer Service
- Flexible and Adaptable
- On-Time Performance
- Self-Motivate
- Hard Working
- Fully Vaccinated
- Dedicated
- Loyal
- Reliable
- Team Building
- Microsoft Word/Excel
- Employee Training
- Sales Support
Affiliations
Mentor Me Program
Additional Information
After 24 years of working in the banking industry I am eager for change and to pursue new challenges and responsibilities.
Timeline
Elderly Caregiver
Bruce George/Reuben George(son)
08.2022 - 04.2024
Branch Service Officer
Westamerica Bank
04.1998 - Current
High School Diploma -
Oceanside High School
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