Summary
Overview
Work History
Education
Skills
Timeline
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Eric Zhong

Montreal,QC

Summary

Dynamic and dedicated professional with a proven track record at Petit Coin Dumpling, excelling in customer service and team collaboration. Trilingual in French, English, and Mandarin, I leverage strong communication skills and a sense of responsibility to enhance guest experiences and mentor youth effectively. Passionate about delivering excellence in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Restaurant Waiter

Kimpo BBQ
St-Hubert, QC
07.2024 - Current
  • Communicated effectively with other staff members about customer needs or requests.
  • Transported heavy loads of dishes between kitchen and dining room safely.
  • Provided prompt service to customers when they requested items or assistance.
  • Performed basic maintenance tasks such as wiping down counters or mopping floors.
  • Informed customers about specials, upselling additional food and drink items.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Trained new employees to perform duties.

Serveur

Petit Coin Dumpling
Montreal, QC
12.2023 - 04.2025
  • Anticipated guest needs to deliver exceptional customer service and prompt responses.
  • Cleared dirty dishes promptly after each course for a seamless dining experience.
  • Answered reservation and takeout calls professionally to enhance customer satisfaction.
  • Delivered food and beverages efficiently to ensure timely service at tables.
  • Maintained clean work areas by wiping counters and addressing spills immediately.
  • Accurately took orders from patrons to minimize errors and improve efficiency.
  • Regularly cleaned dining room surfaces, including chairs, tables, and floors, to uphold hygiene standards.
  • Stocked shelves with essential supplies such as utensils, cups, and glasses for operational readiness.

Caissier & Cuisinier

Food Truck - Vieux-Port de Montréal
Vieux-Port de Montréal
06.2022 - 09.2023
  • Préparation et vente de produits alimentaires populaires
  • Traitement rapide de 600 à 1000 commandes/jour
  • Service à la clientèle dans un environnement achalandé
  • Travail d'équipe en cuisine et au comptoir

Moniteur de tennis

TSPA (Tennis, Sports, Psychology Academy)
Côte Saint-Luc
06.2019 - 09.2022
  • Supervision de 15 à 30 campeurs par jour
  • Gestion de situations imprévues avec professionnalisme
  • Animation sportive et interactions positives avec les parents

Bénévole lors des Portes Ouvertes

Collège de Montréal
01.2018 - 12.2021
  • Accueil et orientation des visiteurs
  • Présentation chaleureuse et professionnelle de l'école

Education

Technologie d'Architecture - Cours techniques en conception architecturale, dessin assisté par ordinateur, normes de construction

Collège Vanier
821 Sainte Croix Ave, Saint-Laurent, Quebec H4L 3X
05.2025

Diplôme d'études secondaires - Mathématiques avancées (sciences naturelles), Chimie, Physique, English Language Arts (ELA)

Collège De Montréal
1931 Sherbrooke St W, Montreal, Quebec H3H 1E3
01.2022

Skills

  • Trilingual: French, English, Mandarin
  • Professional, formal, and respectful attitude
  • Excellent team spirit and communication skills
  • Sense of responsibility and leadership
  • Experience in customer service and mentoring youth

Timeline

Restaurant Waiter

Kimpo BBQ
07.2024 - Current

Serveur

Petit Coin Dumpling
12.2023 - 04.2025

Caissier & Cuisinier

Food Truck - Vieux-Port de Montréal
06.2022 - 09.2023

Moniteur de tennis

TSPA (Tennis, Sports, Psychology Academy)
06.2019 - 09.2022

Bénévole lors des Portes Ouvertes

Collège de Montréal
01.2018 - 12.2021

Technologie d'Architecture - Cours techniques en conception architecturale, dessin assisté par ordinateur, normes de construction

Collège Vanier

Diplôme d'études secondaires - Mathématiques avancées (sciences naturelles), Chimie, Physique, English Language Arts (ELA)

Collège De Montréal

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