Eric Young

• Warmly greeted clients and patients, providing a professional, friendly, and hospitable first impression.
• Accurately collected client fees, posted and recorded payments, processed credit card transactions, and managed end-of-day financial reconciliations.
• Efficiently handled telephone inquiries, provided information, and scheduled appointments to meet client needs.
• Managed opening and closing duties for the clinic, including daily paperwork, transaction processing, and ensuring the facility was ready for operations.

• Inbox Management: Manage the PPSN email inbox, ensuring timely and professional responses to all inquiries.
• Client Support: Follow the PPSN framework to support clients effectively, providing accurate and up-to-date information on the PPSN hotline.
• Staff Training: Oversee the training and development of staff and volunteers, fostering a supportive and knowledgeable team environment.
• Resource Development: Research and create new resources for clients, enhancing the value and reach of the PPSN program.

Education Programs: Develop and implement continuing education programs tailored for clients to improve their understanding and capabilities in pet care.

• Department Leadership: Directed the Shelter Care department, managing 5 supervisors, 33 staff members, and 250 volunteers to ensure seamless daily operations. Responsibilities included payroll administration and scheduling for all department staff.
• Staff Development: Managed the hiring and training processes for all shelter care staff, ensuring they were well-equipped to meet their responsibilities.
• Policy Management: Developed and updated protocols and policies to enhance operational efficiency and compliance.
• Reporting: Prepared and presented monthly reports to the board on the performance and needs of the shelter care department.

• Staff Management: Oversaw the hiring and training of all intake agents, conducted employee reviews, and ensured high staff performance.
• Customer Service: Delivered excellent customer service, addressing the needs and concerns of guests effectively.
• Operations Management: Managed daily operations of the admissions department, including arranging incoming transfers from various shelters across Canada and the USA.
• Placement Solutions: Responsible for finding alternative placements for animals to ensure their safety and well-being.

• Operations Oversight: Supervised the daily operations of the shelter, addressing employee concerns and ensuring a high level of service.
• Incident Management: Documented and assessed workplace incidents, including those related to WSIB and Public Health.
• Inventory Management: Maintained daily inventory records and ensured the shelter was well-stocked and organized.
• Training and Development: Provided training and development opportunities for new and existing employees.