Eric Wong
Burnaby,Canada
Summary
Experienced administrative professional with over 10 years of expertise in office management, project coordination, and clerical support. Seeking the Clerk 2 to leverage my advanced skills in Microsoft Office, customer service, and record-keeping. Fluent in English and Cantonese.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
Well Favour Woodworks Limited
10.2018 - 09.2024
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Developed client accounts, managing sales data with Excel.
Project Manager
Great Treasure Group
09.2017 - 08.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Directed project delivery, using Excel for resource planning and cost analysis.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Business Development Executive
Pac Fung COEUS Limited
10.2015 - 03.2017
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Created compelling proposals using Microsoft Word and Microsoft Powerpoint to demonstrated the unique value of our products/services while addressing client needs and expectations.
- Compile excel spreadsheet with client data, project revenue, and marketing expense to generate company's annual financial budget.
Education
Bachelor of Arts - Environmental Studies, Economics
University of Victoria
Victoria, BC01.2009
High School Diploma -
Belmont Senior Secondary School
Victoria, BC01.2003
Skills
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Adobe Illustrator
AUTOCAD
Client Relationship Management
Customer Service
Team Organization
Data Record & Book Keeping
Project Management
Project Planning
Accomplishments
- Business Development -Achieved company cost reduction by 8-10% per year for the next 5 years by successfully lining up the acquisition of another company.
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for annual approval.
Certification
- Autodesk Certified Professional (ACP)
- Valid BC Driver License
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
References
Available upon request.
Timeline
Account Manager
Well Favour Woodworks Limited
10.2018 - 09.2024
Project Manager
Great Treasure Group
09.2017 - 08.2018
Business Development Executive
Pac Fung COEUS Limited
10.2015 - 03.2017
High School Diploma -
Belmont Senior Secondary School
- Autodesk Certified Professional (ACP)
- Valid BC Driver License
Bachelor of Arts - Environmental Studies, Economics
University of Victoria
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