Eric Wilson
Chula Vista
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies, and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
18
18
years of professional experience
Work History
Customer Advocacy Clerk
Dexcom
San Diego
04.2024 - 07.2025
- Handle returned goods while completing quality assurance duties.
- Duties include: receiving, sorting, and decontaminating returned goods that contain potential biohazard waste material, analyzing customer complaint records and determining if an investigation is required, maintaining a variety of cGMP documentation including complaint files and complaint process system, creating investigations of returned goods for analysis, reviewing investigations for accuracy, and processing non-complaints.
Manufacturing Associate I
Dexcom
San Diego
01.2024 - 04.2024
- Build applicators for continuous glucose monitoring systems.
- Duties included: operating automated machines and working on manual lines doing tasks such as push rods and heat stake.
Validation Technician
Azenta Life Sciences
Indianapolis
04.2022 - 11.2022
- Test, validate, and report all functions of new equipment and storage environments that arrive on site before general use.
- Specific Duties: Make sure all new equipment and storage environments fall in line with specifications from planned SOP’s, file all reports with QA for every freezer/LN2 tank, maintenance for weekly, monthly, quarterly and yearly work requirements, train new technicians on validation and facilities work.
Facilities Technician
Azenta
Indianapolis
05.2019 - 04.2022
- Fix all manner of building features (doors, floors, freezers, LN2 tanks, setting up new freezers for facility’s needs.
- Set up new facility on offsite location for new storage.
Biobank Technician
Azenta
Indianapolis
10.2018 - 05.2019
- Registered, stored, discarded pharmaceutical samples into ultra cold storage.
- Specific Duties: Create manifests through excel for company and client records, complied with all company SOP’s, handling samples correctly to ensure sample integrity is not compromised.
Assistant Manager
Fazoli’s
Indianapolis
06.2016 - 10.2018
- Manage employees and sales goals, as well as assisting guests.
- Specific Duties: supervising employees, completing store employee schedules, ensuring inventory levels are appropriate, controlling food and labor costs, managing profit and loss reports and staying within budget, conducting interviews and hiring employees, and ordering supplies.
General Manager
Qdoba Mexican Eats
Indianapolis
07.2014 - 06.2016
- Manage employees and business sales goals, as well as assisting guests.
- Specific Duties: supervising employees, delegating tasks, making improvements, customer service, completing store employee schedules, ensuring inventory levels are appropriate, controlling food and labor costs, meeting sales goals, conducting interviews and hire employees, ordering supplies, and managing catered events.
Assistant Manager
Qdoba Mexican Eats
Indianapolis
08.2012 - 07.2014
Shift Manager
Qdoba Mexican Eats
Indianapolis
07.2012 - 08.2012
Board Certified Pharmacy Technician
Walgreens
Indianapolis
06.2010 - 05.2012
- Specific Duties: ensure prescription data is entered into database accurately, receive and enter prescriptions into the computer, complete drug inventory, communicate with doctors and hospitals about prescriptions, and fill and sell prescriptions to guests.
Photo Lab Specialist
Walgreens
Indianapolis
01.2008 - 06.2010
- Specific Duties: Assisting customers, developing and printing photos, maintaining photo lab equipment and computer systems.
Education
General Equivalency Degree -
North High School
Sioux City, IAThree years general course study -
Western Iowa Tech College
Sioux City, IAOne year course study -
Ivy Tech Community College
Indianapolis, INSkills
- Pharmaceutical field
- Facility maintenance
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Data entry
- Interpersonal skills
- Teamwork
- Customer driven
- Flexibility
- Initiative
- Supervisory skills
- Hiring
- Training
- Supervising employees
Completed Coursework
- Computer Science
- Sociology
- Psychology
- Algebra
- English Literature
- A+ Certification
- CCNA coursework
Timeline
Customer Advocacy Clerk
Dexcom
04.2024 - 07.2025
Manufacturing Associate I
Dexcom
01.2024 - 04.2024
Validation Technician
Azenta Life Sciences
04.2022 - 11.2022
Facilities Technician
Azenta
05.2019 - 04.2022
Biobank Technician
Azenta
10.2018 - 05.2019
Assistant Manager
Fazoli’s
06.2016 - 10.2018
General Manager
Qdoba Mexican Eats
07.2014 - 06.2016
Assistant Manager
Qdoba Mexican Eats
08.2012 - 07.2014
Shift Manager
Qdoba Mexican Eats
07.2012 - 08.2012
Board Certified Pharmacy Technician
Walgreens
06.2010 - 05.2012
Photo Lab Specialist
Walgreens
01.2008 - 06.2010
General Equivalency Degree -
North High School
Three years general course study -
Western Iowa Tech College
One year course study -
Ivy Tech Community College