Eric Williams
San Leandro
Summary
Achieved high customer satisfaction through effective shipment coordination and conflict resolution in fast-paced environments. Enhanced operational efficiency by managing inventory and streamlining mail sorting processes. Delivered exceptional service by maintaining professionalism and reliability under pressure.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Spirit Airlines
Oakland, CA
02.2025 - 05.2026
- Assisted passengers with check-in, boarding, baggage services, and flight information in a fast-paced airport environment
- Delivered professional customer service while resolving passenger concerns, delays, cancellations, and ticketing issues
- Processed flight reservations, seat assignments, and travel documentation accurately
- Maintained compliance with airline safety procedures and TSA regulations
- Supported passengers with special accommodations, including wheelchair assistance and rebooking arrangements
- Handled high-volume customer interactions while maintaining a positive and calm attitude
- Collaborated with gate agents, flight crews, and airport personnel to ensure smooth daily operations
- Managed baggage claims and assisted customers with lost or delayed luggage inquiries
Shift Leader
UPS
San Leandro, CA
09.2017 - 12.2024
- Supervised daily warehouse and mailroom operations, ensuring efficient sorting and distribution of high-volume shipments
- Led and motivated team members to meet productivity and safety goals during fast-paced shifts
- Monitored inventory levels and coordinated restocking to prevent workflow interruptions
- Maintained accurate shipment records and organized filing systems for tracking incoming and outgoing packages
- Operated mail processing machinery and warehouse equipment safely and efficiently
- Trained and onboarded new employees on company procedures, safety standards, and equipment use
- Resolved workflow issues quickly to maintain operational efficiency and customer satisfaction
Warehouse Associate
Hyve Solutions
Fremont, CA
05.2015 - 07.2017
- Assisted with shipping, receiving, inventory control, and order fulfillment in a high-volume warehouse
- Loaded and unloaded materials while following safety and handling procedures
- Maintained organized inventory and supported warehouse efficiency goals
- Worked collaboratively with team members to complete daily operational tasks on schedule
Warehouse Mail Sorter
UPS
San Leandro, CA
09.2013 - 03.2015
- Operated sorting machines and conveyor systems for efficient package and mail processing
- Loaded, sorted, and routed shipments to correct destinations with accuracy and speed
- Created and applied shipping labels to ensure timely delivery
- Assisted in training new employees on warehouse procedures and equipment operations
Education
High School Diploma -
Dewey Academy
Oakland, CA06.2006
Skills
- Customer Service & Conflict Resolution
- Airline Passenger Assistance
- Team Leadership & Training
- Shipping & Receiving
- Inventory Management
- Warehouse Operations
- Mail Sorting Systems
- Pallet Jack Operation
- Load & Unload Operations
- Problem Solving
- Communication Skills
- Heavy Lifting & Material Handling
- Fast-Paced Environment Experience
- Safety & Compliance Procedures
Timeline
Customer Service Agent
Spirit Airlines
02.2025 - 05.2026
Shift Leader
UPS
09.2017 - 12.2024
Warehouse Associate
Hyve Solutions
05.2015 - 07.2017
Warehouse Mail Sorter
UPS
09.2013 - 03.2015
High School Diploma -
Dewey Academy