Eric Wilds
San Diego
Summary
Reliable and highly observant Security Officer with over 8 years of experience maintaining safety and order in public and private environments. Skilled in patrolling facilities, managing disruptive individuals, and responding to emergencies with professionalism and minimal use of force. Proven record of excellent customer service, detailed incident reporting, and compliance with hospital and safety protocols. Holds an active California Security Guard Card, CPR certification, and a valid California Driver’s License. Dedicated to Sharp Healthcare’s mission of safety, compassion, and quality care.
Overview
13
13
years of professional experience
Work History
Security Officer
Allied Universal
07.2017 - Current
- Patrol assigned sites on foot and by vehicle, ensuring the safety of employees, visitors, and property.
- Respond to emergencies such as fire alarms, medical incidents, and security breaches with calm urgency.
- De-escalate conflicts and manage disruptive persons while maintaining professionalism and control.
- Prepare accurate, detailed daily reports and incident documentation using proper grammar and formatting.
- Provide directions and customer assistance to clients and the public with courtesy and respect.
- Enforce parking regulations and ensure access control to restricted areas.
Security Officer
GMI Security
03.2016 - 06.2017
- Conducted routine patrols to detect hazards, enforce rules, and prevent criminal activity.
- Supported emergency responses and coordinated with law enforcement as needed.
- Maintained detailed written reports of incidents and activities.
- Assisted patients, staff, and visitors in a healthcare setting, demonstrating empathy and professionalism.
Lead Direct Support Professional
The Ark Of San Diego
01.2015 - 03.2016
- Supported individuals with developmental disabilities in achieving daily living goals and community engagement.
- Supervised staff and ensured safety and adherence to individualized support plans.
- Administered medication and responded to health and safety emergencies promptly.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented best practices for health and safety compliance in care settings.
Sales Associate And Forklift Driver
Phone Net Inc. & AAFES Dan Daniel Distribution
04.2013 - 12.2015
- Operated forklifts safely to load and transport goods, maintaining accurate inventory records.
- Provided responsive and professional customer service through inbound and outbound calls.
- Resolved complaints, recorded data in CRM systems, and ensured customer satisfaction.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed inventory levels, ensuring accurate stock availability and timely replenishment.
- Trained new sales associates on product knowledge and effective sales techniques.
Mental Health Direct Support Professional
THIMES GROUP HOME
01.2014 - 01.2015
- Monitored clients’ well-being, maintained medical records, and ensured safe residential operations.
- De-escalated behavioral incidents using crisis intervention techniques.
- Coordinated medical appointments and insurance documentation.
- Facilitated engaging recreational activities to improve social interaction and emotional well-being among clients.
- Developed tailored care plans in collaboration with interdisciplinary teams to address client needs effectively.
- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Monitored client progress and reported observations to ensure optimal care and timely adjustments to support strategies.
Education
No Degree - Psychology
ST. Augustine University
Raleigh, NC01-2014
No Degree - Criminal Justice
New Horizons
Newport News, VA01-2012
High School Diploma -
Woodside High School
Newport News, VA06-2010
Skills
- California Security Guard Card – BSIS Certified
- Valid California Driver’s License
- CPR Certified (Virginia)
- Conflict De-escalation and Crisis Management
- Emergency Response and First Aid
- Knowledge of Penal Codes and Security Procedures
- Accurate Report Writing and Documentation (Microsoft Word, Outlook)
- Patrol and Access Control (Foot, Vehicle, or Facility-Based)
- Defensive Tactics and Officer Safety Techniques
- Strong Interpersonal and Customer Service Skills
Languages
English
Native or Bilingual
Timeline
Security Officer
Allied Universal
07.2017 - Current
Security Officer
GMI Security
03.2016 - 06.2017
Lead Direct Support Professional
The Ark Of San Diego
01.2015 - 03.2016
Mental Health Direct Support Professional
THIMES GROUP HOME
01.2014 - 01.2015
Sales Associate And Forklift Driver
Phone Net Inc. & AAFES Dan Daniel Distribution
04.2013 - 12.2015
No Degree - Psychology
ST. Augustine University
No Degree - Criminal Justice
New Horizons
High School Diploma -
Woodside High School