Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Eric Vu

Coquitlam,BC

Summary

Dynamic leader with proven expertise in staff management and workplace safety honed at Starbucks Canada. Excelled in employee training, fostering a customer-oriented environment, and enhancing staff motivation. Skilled in strategic planning and conflict resolution, achieving significant improvements in service quality and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks Canada
09.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Barista

Starbucks Canada
01.2019 - 09.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Ticket Seller

Pacific National Exhibition
08.2018 - 08.2019
  • Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
  • Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
  • Ensured compliance with all applicable regulations governing ticket sales, refunds, and exchanges.

Education

Bachelor of Arts - Human Geography

Simon Fraser University
Burnaby
04-2026

High School Diploma -

Burnaby Mountain Secondary School
Burnaby
06-2018

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Staff Motivation
  • Training and mentoring
  • Strategic Planning
  • Critical Thinking
  • Conflict resolution techniques
  • Problem-Solving
  • Strong verbal and written communication

Languages

English
Vietnamese
French
German

Certification

Food Safe Certification

Emergency First-Aid CPR-C Certification


Timeline

Shift Supervisor

Starbucks Canada
09.2020 - Current

Barista

Starbucks Canada
01.2019 - 09.2020

Ticket Seller

Pacific National Exhibition
08.2018 - 08.2019

Bachelor of Arts - Human Geography

Simon Fraser University

High School Diploma -

Burnaby Mountain Secondary School

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Eric Vu