Eric Theriault
Montreal,QC
Summary
I am a highly motivated individual with allot of experience in customer service.
Turning all negative situations into a positive experience for the guests at all times.
Always improving the guest experience in order to elevate the service and brand to insure they will return to stay with us.
Overview
30
30
years of professional experience
Work History
Owner -Operator of Entretien The-Lem Inc.
Self Employed
05.2008 - Current
- Managed day-to-day business operations.
- Consulted with clients to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Nuva Beaute and Spa
Suzanne DeGrandmont
08.2015 - 09.2018
- Worked front desk by answering phones, scheduling appointments and greeting guests.
- Recommended and sold spa packages, Gift cards a based on client's preferences and needs.
- In charge of all merchandising and visual displays.
- Handles all group reservations and special events.
- Carried out regular walk throughs of entire spa and salon to verify cleanliness, working facilities and adequate stock levels.
Recruiter Specialist
Cast-a-way Cruise And Resort Hiring Agency
03.1998 - 11.2012
- Hired employees and initiated new hire paperwork process for Disney Cruise lines, Royal Caribbean International, Walt Disney World, Carnival Cruise lines etc.
- Promptly corresponded with applicants and coordinated and conducted interviews, planned recruiting trips across United states, Canada and U.K.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Conducted Cruise life presentations on safety procedures, job outlines,compensation, benefits etc.
Entertainment Host
Disney Cruise Lines
04.2003 - 06.2003
- Assisted with special events and games for all, Adults and Children onboard, Hosted activities games, events and shows.
- Utilized great communication and interpersonal skills when interacting with guests during embarkation and disembarkation process to promote smooth and efficient operations.
- Took part in all safety procedures, rules and regulations to ensure the security of all guest sailing with us.
Activity Coordinator
Premier Cruise Lines
03.1994 - 07.1997
- Maintained and ordered supplies for all activities onboard.
- Developed and implemented themes and activities for Adults and children
- Hosted all events and activities onboard.
- In charge of a muster station to ensure the safety and the security of 150 guests in the unlikely events that we must abandon ship.
Education
No Degree - Travel, Tourism And Hospitality
Compu College School of Business
Fredericton, NB06.1994
Skills
- Adaptable and Flexible
- Client Service
- Hiring and Staffing
- Merchandising
- Problem solving
Timeline
Nuva Beaute and Spa
Suzanne DeGrandmont
08.2015 - 09.2018
Owner -Operator of Entretien The-Lem Inc.
Self Employed
05.2008 - Current
Entertainment Host
Disney Cruise Lines
04.2003 - 06.2003
Recruiter Specialist
Cast-a-way Cruise And Resort Hiring Agency
03.1998 - 11.2012
Activity Coordinator
Premier Cruise Lines
03.1994 - 07.1997
No Degree - Travel, Tourism And Hospitality
Compu College School of Business
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