Eric Swenson
Richland
Summary
Dynamic professional with a proven track record at Costco, excelling in patient care and audiological examinations. Renowned for exceptional interpersonal skills and a strong work ethic, adept at enhancing client satisfaction and streamlining operations. Skilled in device troubleshooting and educational outreach, consistently fostering positive relationships and driving success.
History of satisfying patients, maintaining records and increasing sales with a hardworking and disciplined approach. Proficient in documentation, schedule coordination and office management. Familiar with audiology testing protocols and current device offerings.
Overview
18
18
years of professional experience
Work History
Hearing Instrument Specialist/Attendant
Costco
05.2018 - 10.2024
- Tested hearing with complete audiological examinations.
- Educated clients about how to properly use, maintain and store devices.
- Administered air conduction, bone conduction and speech audiometry tests.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Photo Lab Technician
Costco
10.2008 - 05.2018
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
- Changed water and air filters on photo equipment to keep equipment in optimum condition.
- Displayed originality while to help customers create unique photo products.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Performed opening and closing procedures to keep operations running smoothly.
- Provided high level of assistance to customers regarding special photo projects.
- Utilized problem-solving techniques to resolve issues with photographic processing machines.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Set up and calibrated photographic processing equipment for optimal performance.
Building Manager
Idaho State University-Idaho Falls
09.2006 - 09.2008
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed students with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved student problems and complaints.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handled assignments independently with good judgement and critical thinking skills.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Associate of Applied Science - Hearing Instrument Science
Spokane Falls Community College
Spokane, WA06-2023
Associate of Arts - General Studies
Idaho State University
Idaho Falls/Pocatello, ID06-2019
High School Diploma -
Idaho Falls High School
Idaho Falls01-1993
Skills
- Hearing support devices
- Recordkeeping requirements
- Patient care
- Audiological examinations
- Patient counseling
- Office management
- Sales
- Appointment setting
- Device troubleshooting
- Maintenance and repairs
- Educational outreach
- Documentation skills
Languages
English
Full Professional
Timeline
Hearing Instrument Specialist/Attendant
Costco
05.2018 - 10.2024
Photo Lab Technician
Costco
10.2008 - 05.2018
Building Manager
Idaho State University-Idaho Falls
09.2006 - 09.2008
Associate of Applied Science - Hearing Instrument Science
Spokane Falls Community College
Associate of Arts - General Studies
Idaho State University
High School Diploma -
Idaho Falls High School
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