Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
Generic
ERIC SONG

ERIC SONG

Milton,ON

Summary

  • 13+ years of experience leading high-performing QA teams and driving quality engineering strategies Proven expertise in test automation, Agile transformation, and QA process optimization to accelerate releases and elevate product quality Strategic thinker and Agile professional with a strong focus on aligning quality initiatives to business and technology objectives
  • Effective communicator and problem solver with a collaborative approach to cross-functional teamwork
  • Committed to fostering innovation, reducing risk, and continuously improving quality practices across the Agile SDLC

Overview

18
18
years of professional experience
1
1
Certification

Work History

QA ENGINEERING MANAGER

Portfolio
Stouffville, Canada
09.2023 - Current
  • Directed QA strategy and resource management for FinTech solutions, aligning quality initiatives with business and financial services objectives.
  • Spearheaded the first automation effort in 25+ years, reducing overall testing time by 40% and driving continuous improvement.
  • Presented quality metrics and strategic plans to executive leadership, ensuring consistent stakeholder engagement.
  • Led Agile transformation across teams, enhancing team management practices and fostering a high-performance, collaborative culture.
  • Integrated AI/ML-driven testing via AccelQ and Amazon Q Developer CLI to improve test coverage, defect detection, and cycle time.
  • Established QA KPIs and a real-time dashboard to improve transparency and decision-making.
  • Strengthened cross-functional collaboration with Engineering, Product, and Human Resources to support sustainable QA scaling.
  • Drove communication and teamwork across pods, encouraging consistent QA practices and cross-team knowledge sharing.

QA ENGINEERING MANAGER

Super.com
Toronto, Canada
03.2022 - 09.2023
  • Drove company-wide QA initiatives that reduced user failure rates by 40%, improving customer satisfaction.
  • Oversaw test automation implementation in CI/CD, delivering consistent, scalable, and reliable product releases.
  • Cultivated a culture of continuous improvement by introducing cutting-edge automation tools and frameworks.
  • Developed OKRS and led QA planning aligned with company strategy and technology roadmaps.
  • Partnered with senior leadership to influence the strategic direction of QA, ensuring it remained aligned with evolving business needs.
  • Championed quality-first mindset across teams through training, documentation, and process standardization.

QA ENGINEERING LEAD

Super.com
Toronto, Canada
03.2022 - 09.2023
  • Drove company-wide QA initiatives that reduced user failure rates by 40%, improving customer satisfaction.
  • Oversaw test automation implementation in CI/CD, delivering consistent, scalable, and reliable product releases.
  • Cultivated a culture of continuous improvement by introducing cutting-edge automation tools and frameworks.
  • Developed OKRS and led QA planning aligned with company strategy and technology roadmaps.
  • Partnered with senior leadership to influence the strategic direction of QA, ensuring it remained aligned with evolving business needs.
  • Championed quality-first mindset across teams through training, documentation, and process standardization.

QA ENGINEERING MANAGER

Statflo
Toronto, Canada
10.2019 - 03.2022
  • Built and managed a cross-functional QA team, driving quality assurance across SaaS and CRM platforms.
  • Transitioned from manual to automated testing, improving testing efficiency and product stability.
  • Designed a KPI dashboard for leadership, enabling real-time monitoring and continuous improvement of QA outcomes.
  • Strengthened QA leadership practices, streamlining bug triage, prioritization, and time-to-resolution.
  • Maintained team engagement and productivity through strong interpersonal skills and proactive mentorship.
  • Successfully led SOC2 audit preparation and reporting, ensuring compliance and reliability of systems.

SENIOR QA SPECIALIST

Geosoft Inc.
Toronto, Canada
11.2013 - 10.2019
  • Reduced regression testing duration by 33% while improving pass rate to 95%.
  • Standardized QA best practices and drove automation and manual test process improvements.
  • Collaborated with Product and Dev teams to triage issues and drive resolution efficiency.
  • Leveraged Jira for test planning and execution, supporting project consistency and transparency.
  • Promoted team collaboration and continuous learning through mentoring and peer reviews.

QA LEAD

BlackBerry Ltd.
Waterloo, Canada
11.2010 - 11.2013
  • Led testing for BlackBerry 10 and enterprise systems, ensuring smooth user experiences.
  • Improved offshore/onsite team alignment through clear communication and structured test management.
  • Introduced automation practices that decreased user failure rates by 10%.
  • Delivered measurable results through strategic test planning, exploratory testing, and stakeholder alignment.
  • Strengthened team performance through ongoing coaching and team engagement.

SYSTEMS ANALYST

Canadian Broadcasting Corporation (CBC)
Toronto, Canada
06.2007 - 11.2010
  • Managed CBC.ca backend systems on Windows and Red Hat Unix, maintaining 99.9% uptime.
  • Increased test coverage by 40% through collaborative QA design and improved defect detection.
  • Supported HTML-based apps and internal tools, contributing to improved UX and performance.
  • Reduced resolution time by 30% through issue analysis, system upgrades, and detailed reporting.
  • Delivered data-driven insights via performance and impact reports, supporting cross-functional decision-making.

Education

HUMBER COLLEGE - Computer Programming & Systems Analysis

HUMBER COLLEGE
Toronto, ON
05-2007

Skills

  • Quality Engineering Leadership
  • Cross-Functional Team Management
  • Resource & Capacity Planning
  • Strategic Thinking & Execution
  • Team Coaching & Development
  • Stakeholder Engagement
  • Vendor and Partner Management
  • Automated Testing Strategy
  • Manual & Exploratory Testing
  • Test Planning & Execution
  • Test Case Management
  • QA Metrics & Reporting
  • Defect Management & Triage
  • Continuous Improvement in QA
  • Agile SDLC Quality Practices
  • CI/CD Integration
  • Automation Frameworks
  • Cloud Technologies
  • Performance Testing
  • HTML / Web Technologies
  • API Testing
  • AI/ML in Testing
  • Agile
  • Scrum
  • Kanban
  • OKRs and KPI Tracking
  • Shift-Left Testing
  • Risk Management in QA
  • Test Governance & Compliance
  • Communication & Interpersonal Skills
  • Problem Solving & Critical Thinking
  • Teamwork & Collaboration
  • Change Management
  • Consistency & Attention to Detail
  • Selenium
  • Webdriverio
  • Playwright
  • Postman
  • JMeter
  • Jenkins
  • JIRA
  • Testrail
  • AWS

Certification

  • PMP Certification
  • Certified Scrum Master
  • ITIL Certification

Personal Information

Title: QA Engineering Manager

Timeline

QA ENGINEERING MANAGER

Portfolio
09.2023 - Current

QA ENGINEERING MANAGER

Super.com
03.2022 - 09.2023

QA ENGINEERING LEAD

Super.com
03.2022 - 09.2023

QA ENGINEERING MANAGER

Statflo
10.2019 - 03.2022

SENIOR QA SPECIALIST

Geosoft Inc.
11.2013 - 10.2019

QA LEAD

BlackBerry Ltd.
11.2010 - 11.2013

SYSTEMS ANALYST

Canadian Broadcasting Corporation (CBC)
06.2007 - 11.2010

HUMBER COLLEGE - Computer Programming & Systems Analysis

HUMBER COLLEGE

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