Eric Shaw
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Summary
Results-driven Merchandiser Supervisor with over 5 years experience leading merchandising teams, improving product displays, and increasing sales performance. Skilled in team leadership, visual merchandising, stock management, and customer service. Proven ability to ensure store standards are met while achieving business objectives.
Overview
18
18
years of professional experience
Work History
Merchandiser Supervisor
KDP
Redlands, CA
10.2021 - Current
- Oversaw daily merchandising operations, ensuring alignment with company standards and brand objectives.
- Supervised teams of 20 + merchandisers across multiple cities and store locations
- Train, coach, and evaluate team members to improve performance.
- Ensure compliance with company merchandising standards and safety policies.
- Restocking of merchandise and monitored inventory accuracy.
- Led cross-functional meetings to align merchandising efforts with overall business goals and objectives.
Area Sales Manager
KDP
Riverside, CA
04.2014 - 10.2021
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Built lasting relationships with clients through outstanding customer service interactions.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
Merchandiser
KDP
Riverside, CA
10.2008 - 04.2014
- Developed visual merchandising standards to enhance brand representation in retail spaces.
- Implemented process improvements that increased efficiency in stock replenishment procedures.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Trained and mentored junior staff on best practices in product presentation and customer engagement.
Education
High School Diploma -
Colton High School
Colton, CA06-2004
No Degree - Business Administration
San Bernardino Valley College
San Bernardino, CASkills
- Team leadership and Supervision
- Visual Merchandising
- Product Display and Planograms
- Staff Training and Coaching
- Customer Service
- Performance Monitoring
- Time Management
- Microsoft Office (Excel, Word)
- Retail display setup
- Data-driven decision making
Accomplishments
- Recognition of employees for outstanding performance
- Strengthened relationships with store managers and key accounts.
- Managed a team of 20 + merchandisers with success
Timeline
Merchandiser Supervisor
KDP
10.2021 - Current
Area Sales Manager
KDP
04.2014 - 10.2021
Merchandiser
KDP
10.2008 - 04.2014
No Degree - Business Administration
San Bernardino Valley College
High School Diploma -
Colton High School