Summary
Overview
Work History
Education
Skills
Languages
Basket Ball
Timeline
Generic

Eric Segboer

Calgary,AB

Summary

Dedicated Customer Service professional at McDonald's Restaurant, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic conflict resolution. Skilled in data entry and payment processing, efficiently managed escalated calls, boosting satisfaction.

Demonstrates active listening, ensuring high-quality user experiences and repeat business. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

McDonald's Restaurant
09.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Chinook Learning Services
Calgary, AB
06.2024

High School Diploma -

John G. Diefenbaker High School
Calgary, AB
06.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Money handling abilities
  • Payment Processing

Languages

English
Full Professional

Basket Ball

I enjoy playing a game of basket ball at the neighbor hood court with all the other kids.

Timeline

Customer Service Representative

McDonald's Restaurant
09.2022 - Current

High School Diploma -

Chinook Learning Services

High School Diploma -

John G. Diefenbaker High School
Eric Segboer