Eric Samaniego
Monterey
Summary
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Server
Pebble Beach Resorts
07.2016 - Current
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Explained menu items and suggested appropriate options for food allergy concerns.
Waiter
California Pizza Kitchen
06.2012 - 11.2018
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Sales Associate
Macys Department Store
03.2010 - 06.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Political Science
Monterey Peninsula College
MontereySkills
- Strong multitasking
- Problem-solving skills
- Food safety
- Customer service
- Tableside service
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- ServSafe Food Handler Certification - National Restaurant Association.
- Wine Sommelier
Timeline
Team Server
Pebble Beach Resorts
07.2016 - Current
Waiter
California Pizza Kitchen
06.2012 - 11.2018
Sales Associate
Macys Department Store
03.2010 - 06.2012
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- ServSafe Food Handler Certification - National Restaurant Association.
- Wine Sommelier
Associate of Science - Political Science
Monterey Peninsula College
Similar Profiles
Jacob SchneidermanJacob Schneiderman
Front Desk Receptionist at Pebble Beach ResortsFront Desk Receptionist at Pebble Beach Resorts
Raul Pinto ValdezRaul Pinto Valdez
Banquet Captain at Pebble Beach ResortsBanquet Captain at Pebble Beach Resorts
Sarah PeytonSarah Peyton
Bartender at Pebble Beach ResortsBartender at Pebble Beach Resorts