Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Samaniego

Monterey

Summary


Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Team Server

Pebble Beach Resorts
07.2016 - Current
  • Cultivated warm relationships with regular customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Waiter

California Pizza Kitchen
06.2012 - 11.2018
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Sales Associate

Macys Department Store
03.2010 - 06.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Science - Political Science

Monterey Peninsula College
Monterey

Skills

  • Strong multitasking
  • Problem-solving skills
  • Food safety
  • Customer service
  • Tableside service

Certification


  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).
  • ServSafe Food Handler Certification - National Restaurant Association.
  • Wine Sommelier

Timeline

Team Server

Pebble Beach Resorts
07.2016 - Current

Waiter

California Pizza Kitchen
06.2012 - 11.2018

Sales Associate

Macys Department Store
03.2010 - 06.2012


  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).
  • ServSafe Food Handler Certification - National Restaurant Association.
  • Wine Sommelier

Associate of Science - Political Science

Monterey Peninsula College
Eric Samaniego