Summary
Overview
Work History
Education
Skills
Timeline
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Eric Rodriguez

North Hollywood

Summary

Experienced with inventory management, ensuring accurate stock levels and timely order processing. Utilizes forklift operation skills to optimize warehouse space and streamline logistics. Track record of maintaining safety standards and promoting effective teamwork.

Overview

8
8
years of professional experience

Work History

Collector

USCB America
03.2025 - Current
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.

Benefits Administrator

WTW
09.2023 - Current
  • Worked with participants from Fortune 500 companies to help the Employees.
  • I would help the participants with their Medical, Dental, and Vision benefits.
  • I also assisted the participants with their pensions.
  • I would help guide in beginning the pension, or how to complete it.
  • I would assist with either calls, or messages from an internal portal, which can be up to 25 calls per day.

Warehouse Associate

MKS Services
10.2023 - 06.2024
  • Loaded and Unloaded semi-trucks with shipments of clothing of high value.
  • Used a scanner to keep track and verify shipments arrived at the site, scanned using an RF scanner.
  • Used a forklift to move pallets around the warehouse in a safe and quick pace manner.
  • Prepared pallets ready to be shipped, which included packing, wrapping, etc.
  • Lifted and moved boxes weighing 20-100 pounds for 50% of the time.

Assistant Manager

Leo's Bindery
09.2022 - 09.2023
  • Assisted with day to day task in helping anything related to shipping and receiving.
  • I would prepare any shipments ready to be sent, which I also supervised a total of two employees.
  • Operated machinery to ensure products were being completed such a MBO folder, and MBO cutter.
  • Operates heavy machinery such as a Forklift, vertical lift, cherry picker.

Driver

Contigency Logistics
05.2022 - 08.2022
  • Performed timely mannered shipments, driving a 26 foot truck.
  • Drove all over the country in almost all lower 48 states, During any seasonal conditions and night.
  • Created daily logs for mileage, routes, cargo, and time worked.
  • Helped load and unload the box truck to assure the clients received the cargo.

Customer Service Representative

Mr. Cooper
05.2021 - 05.2022
  • Provided excellent customer service for up to 50 clients daily, to ensure any issue are resolved.
  • Processed customers payments, refunds, and any paperwork they required for tax, and application purposes.
  • Maintained the highest performance record of a team of 15, which included highest resolution status, highest sales record, which was alway above 95%.

Warehouse Associate

GLS
08.2021 - 12.2021
  • Helped unload semi trucks with shipments of packages headed to businesses and homes.
  • Used an RF scanner to to verify and input information to the system to advise of shipment being received.
  • Lifted anywhere from 5-100 pounds boxes 90% of the time.

Personal Injury Adjuster

Pronto Insurance
03.2018 - 10.2020
  • Examined claim forms, police reports, and other records to verify coverages, and to ensure all facts were given.
  • Interviewed with Insurers, Lawyers, etc to receive information from the accident to verify fault and injuries sustained in the accident.
  • Worked with property adjuster to ensure the case was settled for the property damage and personal injury.

Warehouse Associate

Megagoods
09.2017 - 05.2018
  • Helped Package and ship items we stored in the warehouse.
  • Assisted loading the semi-trucks being ready to be sent the UPS and Fedex facilities ready for sorting.
  • Used an RF scanner to accurately pick and sort items required for shipping.

Education

High School -

Bishop Alemany High
Mission Hills, CA
06.2016

Skills

  • Warehouse experience
  • Forklift Certified
  • Call center experience
  • Safety procedures
  • FLUENT IN Spanish
  • Skip tracing
  • Heavy lifting
  • Account management

Timeline

Collector

USCB America
03.2025 - Current

Warehouse Associate

MKS Services
10.2023 - 06.2024

Benefits Administrator

WTW
09.2023 - Current

Assistant Manager

Leo's Bindery
09.2022 - 09.2023

Driver

Contigency Logistics
05.2022 - 08.2022

Warehouse Associate

GLS
08.2021 - 12.2021

Customer Service Representative

Mr. Cooper
05.2021 - 05.2022

Personal Injury Adjuster

Pronto Insurance
03.2018 - 10.2020

Warehouse Associate

Megagoods
09.2017 - 05.2018

High School -

Bishop Alemany High

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Eric Rodriguez