Eric Richardson
Pickering,ON
Summary
Bachelor of Information Technology, Computer and Communication Networks (Honours) Degree Graduate seeking a role in which to apply my education and build upon my knowledge and skills. Works well under pressure, strong sense of technical problem resolution. Good with time management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst (Co-op)
Sym-Tech Dealer Services
05.2024 - 09.2024
- Discovered and documented software issues, communicated with software developers to fix known bugs, ensuring quality software to end users.
- Performed tests and retests of all program and software functions after developer updates to ensure a seamless, fully functional program, free of bugs delivered to the end user.
- Reduced overall ticket volume by 15%; resolved service tickets quicker than other new hires.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
Help Desk Technician (Student Worker)
Centennial College
03.2024 - 05.2024
- Provided Tier 1 technical support for students and faculty, resolving hardware, software, and network issues via phone, email, and remote tools.
- Logged and efficiently managed service requests using ServiceNow software, ensuring timely resolution and customer satisfaction.
- Troubleshot and resolved network connectivity problems efficiently and effectively.
- Assisted users with account access issues, ensuring secure login procedures.
- Documented support requests in ticketing system for tracking and analysis.
- Escalated complex technical issues to senior technicians for advanced resolution.
Lifeguard
LifeStyle Recreation
05.2017 - 08.2022
- Offered a year-round contract following a summer position due to my reliability and numerous positive reports from pool users.
- Tested and maintained chemical levels using various tested methods while adhering to strict safety protocols.
- Anticipated needs of the job in order to have the proper tools and materials ready for the next step of building.
- Physical work including prepping a site for work, moving materials and jobsite clean up.
- Use of power tools to cut and measure materials; ensured safety protocols were used.
- Quality assurance: checking material for defects to ensure quality end results and customer satisfaction.
Education
Bachelor of Information Technology - Computer and Communication Networks (Honours)
Centennial College
Scarborough, ON12.2024
Skills
- Bug tracking
- Quality assurance
- Cisco Systems
- Telecommunications
- Coding 4 Languages
- Software testing
- Network troubleshooting
- Technical support
- Issue resolution
- Collaboration and communication
- Linux, Mac, Windows OS
- Windows Server Configuration
- Virtualization
- Cloud computing
Certification
CompTia+
Part 1- CompTia A+
- Core 1 Completed (July 2025)
- Core 2 In progress (Target Completion September 2025)
Timeline
Quality Assurance Analyst (Co-op)
Sym-Tech Dealer Services
05.2024 - 09.2024
Help Desk Technician (Student Worker)
Centennial College
03.2024 - 05.2024
Lifeguard
LifeStyle Recreation
05.2017 - 08.2022
Bachelor of Information Technology - Computer and Communication Networks (Honours)
Centennial College
Projects
Created a POP server network; able to send and receive messages to/from independent user's mailboxes without users being able to access mail that wasn't directed to them, set proper firewall settings.
Repaired a network with unknown issues, resolving configuration and wiring errors using cisco devices.
Tasked with testing and solving Dropbox errors related to accepting unusual file types and streamlined acceptable file formats.
OTHER WORK EXPERIENCE
Catalano Professional Renovations Inc.
Casual General Labourer-July 2025 to Present
Certified Lifeguard
Lifestyle Recreation Inc-May 2017 to August 2022
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