Eric Rangel
Norwalk
Summary
Experienced Program Manager and Mental Health Resource Specialist with over 13 years of experience in behavioral health and hospital-based mental health services. Proven leader in managing multidisciplinary teams, coordinating patient care, and developing operational workflows that improve program efficiency and patient outcomes. Skilled in crisis intervention, case management, family engagement, and cross-department collaboration. Adept at building partnerships with community providers to ensure continuity of care for mental health clients.
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
Work History
Program Manager
Pacific Coast Mental Health Residential
Costa Mesa
07.2024 - 03.2026
- Coordinated daily operations and program activities for a residential mental health treatment program.
- Managed and supervised a multidisciplinary team of 24 staff members, ensuring quality care and adherence to organizational policies.
- Conducted mental health intake assessments and collaborated with the clinical team to coordinate individualized treatment plans.
- Provided case management services for all residential clients, monitoring progress and ensuring continuity of care.
- Served as the primary point of contact for client families, providing updates and coordinating care with the treatment team.
- Developed and managed staff schedules and program activity calendars to maintain consistent client support.
- Facilitated weekly staff supervision meetings and monthly all-staff meetings to reinforce policies, procedures, and program goals.
- Collaborated with mental health and substance use treatment providers to coordinate discharge planning and aftercare services.
- Ensured 100% compliance with intake documentation timelines and regulatory requirements.
- Maintained a safe and structured treatment environment with zero client elopements over a 13-month period.
- Implemented training sessions for new employees on program protocols.
- Monitored client progress through regular meetings and assessments.
- Assisted in managing budgets and resources for mental health programs.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
Resource specialist Supervisor
CHOC Children's Hospital
Orange
02.2012 - 03.2026
- Coordinated resource allocation for pediatric mental health patients, ensuring timely access to internal and community-based services.
- Collaborated with clinical psychologists, psychiatrists, and medical providers to connect patients with appropriate outpatient mental health treatment.
- Conducted family consultations, providing education and guidance on available mental health resources and treatment pathways.
- Triaged families for psychology program eligibility and enrollment, ensuring appropriate placement within hospital services.
- Collected and analyzed patient outcome data and program metrics to support program development and service improvement.
- Administered patient outcome questionnaires and partnered with clinical teams to monitor treatment effectiveness.
- Developed training materials and administrative workflows for Resource Specialists to improve efficiency and consistency.
- Built and maintained partnerships with community outpatient mental health programs to expand referral networks.
- Facilitated interdepartmental communication regarding patient needs, service availability, and resource coordination.
- Delivered staff training sessions on resource management and patient navigation processes.
- Analyzed resource utilization trends to identify service gaps and support program planning.
Education
Bachelor of Science - Psychology
Hope International University
Fullerton, CA 02.2018 - 06.2022
John Glen High School
Norwalk Skills
- Program ManagementMental Health Case ManagementCrisis Intervention & De-escalationStaff Leadership & SupervisionClinical Team CollaborationPatient & Family AdvocacyProgram DevelopmentResource CoordinationData Collection & Outcome TrackingStaff Training & DevelopmentPolicy & ComplianceCommunity Partnership Development
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Program Manager
Pacific Coast Mental Health Residential
07.2024 - 03.2026
Bachelor of Science - Psychology
Hope International University
02.2018 - 06.2022
Resource specialist Supervisor
CHOC Children's Hospital
02.2012 - 03.2026
John Glen High School