Eric Plante
Innisfail,AB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Service Manager
Rocky Mountain Phoenix
09.2021 - Current
- Proficient in providing comprehensive technical support for a wide range of responsibilities, including diagnosing and troubleshooting issues for repairs
- Communicate with customers regarding diagnosis, service, status and scheduling
- Highly skilled in electrical, mechanical and hydraulic diagnostics
- Proficient in analyzing and interpreting manufacturers' drawings to ensure accurate procurement of specific parts and components
- Prepare estimates and proposals for customers including municipal budgeting, maintenance programs
- Train new technicians and encourage all technicians under my supervision industry, manufacturer, and professional opportunities for career growth
- Encourage safe work practices and employee well-being
- Plan mobile and shop service, coordinate sub trades and vendor work throughout a project
- Skilled in the recruitment and selection of service personnel
- Experienced in conducting thorough reviews and meticulous verification of work orders and associated documents, ensuring precision and compliance with established procedures
- Compliance with legal requirements and continuously improve the company's national safety carrier profile.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Established team priorities, maintained schedules and monitored performance.
Mobile Emergency Vehicle Technician
Rocky Mountain Phoenix
07.2011 - 08.2021
- Travel throughout Saskatchewan, Southern and Northern Alberta to perform scheduled maintenance, certifying and testing of community and industrial fire trucks
- Diagnose, replace and repair parts and systems as required
- Inspect and certify aerial trucks (Rosenbaur Advanced T-Rex Training)
- Inspect and certify Airport Rescue Firefighting Vehicle (ARFF), 4, 6 and 8 wheel drives
- Provide the client with information, educate and/or demonstrate how to properly use their equipment
- Answer client concerns or facilitate the resolution to client concerns
- Perform warranty repairs as specified by the manufacturer
- Complete all paperwork to certify qualified trucks and equipment
- Communicate with office staff to generate estimates and services follow up.
Commercial Appliance Technician
LDI Technical Services
12.2006 - 07.2011
- Performed maintenance, repairs and service to commercial and industrial kitchen equipment throughout Southern Alberta.
Self Employed
NOVA Appliance Service
01.1999 - 12.2006
- Owned and operated domestic appliance service for all high end appliances throughout Calgary and Southern Alberta.
Marine Engineering Technician/ Boiler Operator
Canadian Armed Forces/ Navy
01.1985 - 01.1995
- Performed maintenance, repairs and service to ship boilers and diesel engines
- Operated ships boilers at sea
- Assisted and responded to at sea rescues and emergencies
- Take part in military deployments.
Education
Journeyman Technician & Red Seal - Heavy Equipment Technician
Olds College
Olds, AB03.2014
Journeyman & Red Seal - Commercial Appliance Technician
SAIT Polytechnic
Calgary, AB2000
Journeyman Equivalency Certificate - Industrial Mechanic (Millwright)
Canadian Armed Forces
Halifax, NS1995
Skills
- Proficient in MS Office Suite, BlueFolder (CRM)
- Work Planning and Prioritization
- Customer Service Management
- Policy and Procedure Enforcement
- Estimating and Quoting
- Schedule Management
- New Employee Hiring
- Quality Control
- Mechanical Diagnostics
- Fluent in French & English
- Employee Training and Development
Certification
- Emergency Vehicle Certification- Master Fire Apparatus
- Master Airport Rescue Fire Fighting Vehicles
- HET Olds College- Red Seal Certification
- Journeyman Commercial Appliance Technician- Red Seal Certification
- Millwright Equivalency Certification- Alberta Apprenticeship
- Canadian Armed Forces/Navy- Marine Engineer Technician 313
Languages
Fluent in English and French
Native or Bilingual
Personal Information
- Specialization: SPECIALIZING IN EMERGENCY VEHICLES
- Title: Red Seal Heavy Equipment Technician, Master EVT, Millwright
References
Mike Shell, Heavy Equipment Technician Instructor, Olds College, 403-556-2565 Tony Fish, Imperial Oil, Kearl Lake, 403-505-3896 Chuck Mannis, Bar M Quarter Horses, 403-335-8819, 403-507-1320
Training
RK Aerials Training- Nebraska USA T-rex Aerial Platform Advanced Training- Minnesota, USA Oil Sands Safety Association Training- Fort McMurray, AB Airbrake Q Endorsement- Red Deer, AB H2S Alive- Airdrie, AB First Aid- Airdrie, AB (must be renewed) Completed High School in Trois-Rivieres, QC 1984
Additional Information
Recipient of Special Service Medal (Honorable Service Within the North Atlantic Treaty Organization)- 4 NATO tours with the Canadian Navy
Timeline
Service Manager
Rocky Mountain Phoenix
09.2021 - Current
Mobile Emergency Vehicle Technician
Rocky Mountain Phoenix
07.2011 - 08.2021
Commercial Appliance Technician
LDI Technical Services
12.2006 - 07.2011
Self Employed
NOVA Appliance Service
01.1999 - 12.2006
Marine Engineering Technician/ Boiler Operator
Canadian Armed Forces/ Navy
01.1985 - 01.1995
Journeyman Technician & Red Seal - Heavy Equipment Technician
Olds College
Journeyman & Red Seal - Commercial Appliance Technician
SAIT Polytechnic
Journeyman Equivalency Certificate - Industrial Mechanic (Millwright)
Canadian Armed Forces
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