Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERIC PATERSON

Cranbrook

Summary

Dependable Customer Service providing fast, high-quality customer service to guests in hospitality settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.


Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

15
15
years of professional experience

Work History

Wal-Mart General Merchandise Associate

Wal-Mart Store
02.2024 - Current
  • Supported inventory management efforts by accurately tracking merchandise and restocking shelves as needed.
  • Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
  • Contributed to loss prevention efforts by monitoring high-value items and reporting suspicious behavior to supervisors.
  • Managed time effectively, prioritizing tasks to maintain productivity throughout shifts while adhering to company policies and procedures.

Wal-Mart Cashier and Self Check-out Associate

Wal-Mart Store
10.2023 - 02.2024
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Wal-Mart Photo Lab Associate

Wal-Mart Store
10.2023 - 12.2023
  • handled and processed photo orders.
  • Ensured high-quality prints by regularly calibrating and maintaining photo lab equipment.
  • Assisted customers in selecting appropriate products for their photography needs, resulting in increased sales.
  • Collaborated with team members to meet tight deadlines and deliver exceptional results.

Line Cook Supervisor

Canadian 2 for 1 Pizza
11.2019 - 07.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Server

Hong's Garden
05.2019 - 11.2022
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Delivery Driver

Skip the Dishes
11.2018 - 04.2019
  • Delivered packages to customer doorsteps and business offices.

Dishwasher/Prep Line Cook

Mr. Mikes Steakhouse
07.2018 - 04.2019
  • Cleared, washed and stacked all plates, dining utensils and trays.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.

Busser/Server Assistant

Black Forest Restaurant
07.2017 - 11.2018
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Delivery Driver

Boston Pizza
07.2016 - 06.2018
  • Delivered packages to customer doorsteps and business offices.

Busser/Server Assistant

Harrison Resort & Spa
06.2013 - 12.2016
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Hotel Reservations Agent

Harrison Resort & Spa
08.2014 - 11.2015
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Dishwasher/Prep Cook

Old Settler Pub
04.2012 - 06.2013
  • Cleared, washed and stacked all plates, dining utensils and trays.

Housekeeper

Bungalow Motel
04.2010 - 08.2010
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.

Dishwasher

Harrison Pizza
04.2009 - 08.2009
  • Cleared, washed and stacked all plates, dining utensils and trays.

Education

High School Diploma -

Agassiz Elementary Secondary School
Agassiz, BC
06.2013

Skills

  • Customer Service and Rapport
  • Transactions and Cash Handling
  • Food and Beverage Service
  • Team Player
  • Serving it Right Certificate
  • Food Safe Level 1
  • Sound Design
  • Mixing and Mastering
  • Graphic Design

Timeline

Wal-Mart General Merchandise Associate

Wal-Mart Store
02.2024 - Current

Wal-Mart Cashier and Self Check-out Associate

Wal-Mart Store
10.2023 - 02.2024

Wal-Mart Photo Lab Associate

Wal-Mart Store
10.2023 - 12.2023

Line Cook Supervisor

Canadian 2 for 1 Pizza
11.2019 - 07.2023

Server

Hong's Garden
05.2019 - 11.2022

Delivery Driver

Skip the Dishes
11.2018 - 04.2019

Dishwasher/Prep Line Cook

Mr. Mikes Steakhouse
07.2018 - 04.2019

Busser/Server Assistant

Black Forest Restaurant
07.2017 - 11.2018

Delivery Driver

Boston Pizza
07.2016 - 06.2018

Hotel Reservations Agent

Harrison Resort & Spa
08.2014 - 11.2015

Busser/Server Assistant

Harrison Resort & Spa
06.2013 - 12.2016

Dishwasher/Prep Cook

Old Settler Pub
04.2012 - 06.2013

Housekeeper

Bungalow Motel
04.2010 - 08.2010

Dishwasher

Harrison Pizza
04.2009 - 08.2009

High School Diploma -

Agassiz Elementary Secondary School

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