Eric Ouimette
Kapuskasing,ON
Summary
Dynamic safety oriented Field Service Technician with a proven track record , enhancing safety protocols and reducing workplace incidents. Skilled in troubleshooting complex mechanical systems and fostering teamwork. Recognized for exceptional problem-solving abilities and commitment to client satisfaction, ensuring minimal downtime and efficient operations.
Overview
24
24
years of professional experience
Work History
Field Service Technician
Agnico Eagle
Detour Lake Mine
07.2024 - Current
- Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.
- Diagnosed and repaired Cat 6060/7495 rope shovels malfunctions using advanced troubleshooting techniques.
- Collaborated with operators to identify issues, ensuring timely resolutions and minimal downtime to mine operation
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
- Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
- Upheld safety standards by meticulously following industry guidelines for equipment handling, maintenance, and repair procedures.
Parts Technician/Field Service Technician
Toromont Cat
Detour Lake Mine
07.2010 - 07.2024
- Managed inventory control processes to ensure accurate stock levels and minimize discrepancies.
- Operated heavy machinery and tools for parts handling, adhering to safety protocols and operational standards.
- Collaborated with team members to streamline parts distribution and improve workflow efficiency.
- Trained new employees on equipment usage, safety procedures, and best practices in parts management.
- Diagnosed and repaired complex mechanical issues on various equipment in the field.
- Conducted routine maintenance checks to ensure optimal functionality of equipment and systems.
- Collaborated with customers to understand service needs, improving client satisfaction and retention.
- Developed detailed service reports documenting repairs performed and customer interactions for quality assurance.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Parts Counter Person
URS Canadian Operation
Kapuskasing, ON
09.2008 - 07.2010
- Managed inventory levels to ensure availability of parts and timely order fulfillment.
- Processed customer orders using integrated inventory management systems for accuracy and efficiency.
- Assisted customers in selecting parts by providing accurate product information and recommendations.
- Developed strong vendor relationships to streamline procurement processes and enhance supply chain efficiency.
Heavy Equipment Operator
Tercon Mining
Tumbler Ridge, BC
09.2007 - 09.2008
- Operated heavy machinery including excavators, bulldozers, and backhoes to ensure project completion.
- Conducted routine inspections and maintenance on equipment to promote safety and efficiency.
- Collaborated safely with team members to coordinate tasks, enhancing workflow efficiency on job sites.
Apprentice Automotive Mechanic
Eastview Chev Buick GMC
Kapuskasing, ON
10.2001 - 09.2007
- Assisted in performing routine maintenance on vehicles, focusing on oil changes and tire rotations.
- Learned to operate diagnostic tools to identify mechanical issues and determine necessary repairs.
- Supported senior mechanics in disassembling and reassembling engine components for vehicle repairs.
- Maintained cleanliness and organization of the workshop, ensuring a safe working environment.
Education
Level 1 GM ASEP Automotive Technician - Automotive Technician
Algonquin College
Ottawa, NoneHeavy Equipment Technician Red Seal - Heavy Equipment Technician
College Boreal
Greater Sudbury, ON12-2018
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Technical troubleshooting
- Teamwork and coordination
- Training and mentoring
- Safety oriented
- Goal oriented
- Decision-making
- Relationship building
- Conflict resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Caterpillar 795 a/c haul truck traning
- Caterpillar 7495 rope shovel mechanical system overview training
- Caterpillar 6060 hydraulic shovel can-bus electrical training
- Caterpillar DPF tier 4 final emission training
- Caterpillar machine Hydraulics training
- Caterpillar electrical training
Languages
English
Full Professional
French
Full Professional
Timeline
Field Service Technician
Agnico Eagle
07.2024 - Current
Parts Technician/Field Service Technician
Toromont Cat
07.2010 - 07.2024
Parts Counter Person
URS Canadian Operation
09.2008 - 07.2010
Heavy Equipment Operator
Tercon Mining
09.2007 - 09.2008
Apprentice Automotive Mechanic
Eastview Chev Buick GMC
10.2001 - 09.2007
Level 1 GM ASEP Automotive Technician - Automotive Technician
Algonquin College
Heavy Equipment Technician Red Seal - Heavy Equipment Technician
College Boreal