Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Eric Ouimette

Kapuskasing,ON

Summary

Dynamic safety oriented Field Service Technician with a proven track record , enhancing safety protocols and reducing workplace incidents. Skilled in troubleshooting complex mechanical systems and fostering teamwork. Recognized for exceptional problem-solving abilities and commitment to client satisfaction, ensuring minimal downtime and efficient operations.

Overview

24
24
years of professional experience

Work History

Field Service Technician

Agnico Eagle
07.2024 - Current
  • Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.
  • Diagnosed and repaired Cat 6060/7495 rope shovels malfunctions using advanced troubleshooting techniques.
  • Collaborated with operators to identify issues, ensuring timely resolutions and minimal downtime to mine operation
  • Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
  • Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
  • Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
  • Upheld safety standards by meticulously following industry guidelines for equipment handling, maintenance, and repair procedures.

Parts Technician/Field Service Technician

Toromont Cat
07.2010 - 07.2024
  • Managed inventory control processes to ensure accurate stock levels and minimize discrepancies.
  • Operated heavy machinery and tools for parts handling, adhering to safety protocols and operational standards.
  • Collaborated with team members to streamline parts distribution and improve workflow efficiency.
  • Trained new employees on equipment usage, safety procedures, and best practices in parts management.
  • Diagnosed and repaired complex mechanical issues on various equipment in the field.
  • Conducted routine maintenance checks to ensure optimal functionality of equipment and systems.
  • Collaborated with customers to understand service needs, improving client satisfaction and retention.
  • Developed detailed service reports documenting repairs performed and customer interactions for quality assurance.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.

Parts Counter Person

URS Canadian Operation
09.2008 - 07.2010
  • Managed inventory levels to ensure availability of parts and timely order fulfillment.
  • Processed customer orders using integrated inventory management systems for accuracy and efficiency.
  • Assisted customers in selecting parts by providing accurate product information and recommendations.
  • Developed strong vendor relationships to streamline procurement processes and enhance supply chain efficiency.

Heavy Equipment Operator

Tercon Mining
09.2007 - 09.2008
  • Operated heavy machinery including excavators, bulldozers, and backhoes to ensure project completion.
  • Conducted routine inspections and maintenance on equipment to promote safety and efficiency.
  • Collaborated safely with team members to coordinate tasks, enhancing workflow efficiency on job sites.

Apprentice Automotive Mechanic

Eastview Chev Buick GMC
10.2001 - 09.2007
  • Assisted in performing routine maintenance on vehicles, focusing on oil changes and tire rotations.
  • Learned to operate diagnostic tools to identify mechanical issues and determine necessary repairs.
  • Supported senior mechanics in disassembling and reassembling engine components for vehicle repairs.
  • Maintained cleanliness and organization of the workshop, ensuring a safe working environment.

Education

Level 1 GM ASEP Automotive Technician - Automotive Technician

Algonquin College
Ottawa, None

Heavy Equipment Technician Red Seal - Heavy Equipment Technician

College Boreal
Greater Sudbury, ON
12-2018

Skills

  • Problem-solving
  • Positive attitude
  • Troubleshooting and repair
  • Field repairs
  • Technical troubleshooting
  • Teamwork and coordination
  • Training and mentoring
  • Safety oriented
  • Goal oriented
  • Decision-making
  • Relationship building
  • Conflict resolution

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Caterpillar 795 a/c haul truck traning
  • Caterpillar 7495 rope shovel mechanical system overview training
  • Caterpillar 6060 hydraulic shovel can-bus electrical training
  • Caterpillar DPF tier 4 final emission training
  • Caterpillar machine Hydraulics training
  • Caterpillar electrical training

Languages

English
Full Professional
French
Full Professional

Timeline

Field Service Technician

Agnico Eagle
07.2024 - Current

Parts Technician/Field Service Technician

Toromont Cat
07.2010 - 07.2024

Parts Counter Person

URS Canadian Operation
09.2008 - 07.2010

Heavy Equipment Operator

Tercon Mining
09.2007 - 09.2008

Apprentice Automotive Mechanic

Eastview Chev Buick GMC
10.2001 - 09.2007

Level 1 GM ASEP Automotive Technician - Automotive Technician

Algonquin College

Heavy Equipment Technician Red Seal - Heavy Equipment Technician

College Boreal

Similar Profiles

CREATE PROFILE
Eric Ouimette